It’s time to communicate with your customers through friendly and engaging conversations and acknowledge them for choosing your service or product. Nobody likes to be treated as a number. Tune in to hear our Chief CX Evangelist, Mikkel, explain how the future of customer engagement is conversational and why tickets are not a part of this future ?
You’ll learn:
• How to re-think how you engage with your customers
• Why the conversations you have with your customers should matter the most
• How to make sure you deliver personal and consistent support
• How to break down silos in your communication infrastructure
Author:
Tue Søttrup
Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he's carefully nurturing a small bonsai tree called GenZen.
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