Customer experience

Your one-stop shop for CX trends & insights

Explore ways to improve your customer service, level up your customer experience, grow your customer base, and more.
Categories
Customer experience
Dixa life
Customer service
Agent experience
AI in Customer Service
Customer experience
4.5 min read

3 tactics to save customers that are about to churn

Read more
Customer experience
5 min read

Grow Your Ecommerce Business With These 3 CX Strategies

Read more
Organic Basics store Copenhagen
Customer experience
6.5 min read

How to Build a Community of Loyal Customers In-Store & Online

Read more
Customer experience
8 min read

How to Respond to Customers on Social Media & Handle Negative Facebook Reviews

Read more
Customer experience
5 min read

The Great Resignation is the perfect excuse to overhaul your agent experience

Read more
Customer experience
7 min read

How Conversational Commerce Is Reshaping Online Retail

Read more
Customer experience
3.5 min read

Why a Thumbs Up/Down CSAT Is a Bad Idea

Read more
Customer experience
4.5 min read

Chatbots: Is Your Brand Ready?

Read more
Customer experience
8 min read

How to Find and Solve Customer Pain Points in Your CX

Read more

Get CX insights, proven strategies, & the latest news in your inbox every week!