We’re ending 2020 with a bang – adding two talented new leaders to the management team.
Pam Alvarez has started as Dixa’s new VP Customer Success, and Dipo Osho has joined heading up hiring as Director of Talent Acquisition. Both will be based out of London.
Customer Success and Talent Acquisition are arguably two of the most important departments for a fast-growing customer experience company that’s focusing on eliminating bad customer service and fostering customer friendships. CEO Mads Fosselius is beyond excited to see the impact of these crucial new Dixaterians:
“Only one month in we are already seeing a tremendously positive impact from having the breadth and depth of experience that Pam and Dipo bring in their respective areas. We don’t take hiring new leaders lightly and put a lot of time and resources into ensuring we hire the best talent to take us to the next stage of our journey. I’m thrilled to have such accomplished and inspiring leaders in their fields taking Dixa through 2021 and beyond.”
Who are Pam and Dipo?
Pam Alvarez joins us from Glint (acquired by LinkedIn) where she held a number of positions, most notably being the first employee outside the US and building out the Customer Success organization in EMEA from scratch. A Mexican-Texan who started her career in California, then made the leap to London, followed by Dublin, before settling with us between Copenhagen and London.
Dipo Osho comes to us with a wide range of experience building and managing Talent Acquisition functions in small and large organizations, most recently with ASOS and Culture Trip in London. A Nigerian-Briton, Dipo was an ex-professional rugby player before entering the world of Talent Acquisition and People Culture. He has strategically built and grown organizations across a number of locations around the globe.
Both Pam and Dipo’s international experience and viewpoints will no doubt help us scale on a global level over the coming years.
What has it been like joining Dixa?
Dixa’s vision is to create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend. This is an attitude that runs through everything at Dixa – it’s how we treat our customers, it’s ingrained in our company culture, and also in our hiring and onboarding process. We talked to Pam and Dipo about how their experience has been joining Dixa:
“Starting at Dixa has been everything I had imagined – friendly and welcoming, and challenging and fast-paced. I was thrown headfirst into the deep end but also had an organized and structured onboarding where I got to know everyone quickly and had all the information that was crucial for me to analyze and identify key priorities for 2021” Pam explained.
Dipo went on to say, “The hiring process was definitely extensive, but I really appreciated how much thought was put into every step and how it was such a two-way experience. That showed me that Dixa really cares about who they hire, especially making sure that it’s the right next step for both the candidates and the company. As a leader in Talent Acquisition, this is of course something I prioritize in the companies I choose to work for. And I agree with Pam – it’s definitely been a dive-right-in start, but incredibly welcoming and one of the best onboardings I’ve ever experienced. I’m super excited for the years to come, especially adding 100+ new Dixaterians in 2021!”
We’re hiring for a bunch of positions across all our locations! If you’re interested in exploring what it’s like to work at Dixa, check out our open positions here.