Grow your customer base with Dixa
Keep the conversation going across channels
Never ask a customer to repeat themselves again. Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences.
Build trust with personalized interactions at scale
Building trust with your customers takes a personal touch, but maintaining this as you scale is a challenge. With Dixa, you can customize every customer experience by automatically connecting them to the right agent based on rules you set. Plus, make it easy for customers to chat with the same agent every time to establish a deeper connection and keep them coming back for more.
Prioritize your most important conversations
With Dixa, inquiries are prioritized based on criteria you set yourself instead of on a channel by channel basis. This saves agents from having to manually sort through inboxes searching for high priority messages. Whether a VIP customer is reaching out or there’s an issue with a shipment, customers are automatically prioritized and connected with the agent most qualified to help them.
Leverage every agent’s skills.
Intelligent algorithms and agent priority automatically ensure the most qualified agents handle the most important conversations first. Maximize your support team’s impact and reduce the need to transfer conversations by playing to your agents’ strengths.
Everything you need in one platform
Discover The Dixa Effect
Connect Dixa with your other systems for powerful & personalized service. Need a custom integration? We’ve got you covered!