Dixa for Ecommerce & D2C

Grow your customer base with Dixa

The secret to repeat customers? Exceptional customer experiences. Dixa makes this easy by bringing all your channels together in one easy-to-use interface

5 tips to take your ecommerce customer service to the next level

Stand out from the competition & boost your sales

Take it Omnichannel

Provide unified customer support across all your channels from one platform, connecting with your customers in a meaningful way.

Increase Conversion Rates

Be available to your customers when they are most engaged with your brand to answer questions and make the sale.

Gain Repeat Customers

Build customer trust and loyalty by consistently delivering personalized support experiences across all channels.

Keep the conversation going across channels

Never ask a customer to repeat themselves again. Pick up right where you left off, and keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the tools they need to deliver unparalleled omnichannel support experiences.

  • Complete conversation history
  • Automatic customer recognition
  • Skill-based routing

Build trust with personalized interactions at scale

Building trust with your customers takes a personal touch, but maintaining this as you scale is a challenge. With Dixa, you can customize every customer experience by automatically connecting them to the right agent based on rules you set. Plus, make it easy for customers to chat with the same agent every time to establish a deeper connection and keep them coming back for more.

Personalized customer service conversation

With Dixa, our agents spend less time getting up to speed on conversations, and more time building relationships with our customers which has led to an increase in sales and customer loyalty.

Cornelia, Head of CX at Organic Basics

Prioritize your most important conversations

With Dixa, inquiries are prioritized based on criteria you set yourself instead of on a channel by channel basis. This saves agents from having to manually sort through inboxes searching for high priority messages. Whether a VIP customer is reaching out or there’s an issue with a shipment, customers are automatically prioritized and connected with the agent most qualified to help them.

Leverage every agent’s skills.

Intelligent algorithms and agent priority automatically ensure the most qualified agents handle the most important conversations first. Maximize your support team’s impact and reduce the need to transfer conversations by playing to your agents’ strengths.

Everything you need in one platform

Replace your phone solution, ticketing system and chat software, and run your customer support from one central dashboard.

Omnichannel customer service software by Dixa
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Discover The Dixa Effect

“We had an aspiration before Dixa to become one global team. In order to unlock that opportunity Dixa has provided us with this one screen wonder.

Rob Pierce

Customer Operations Director

Dixa Integrations

Integrations

Connect Dixa with your other systems for powerful & personalized service. Need a custom integration? We’ve got you covered!

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