Deliver experiences your clients can bank on
Unlock client trust
Deliver differentiated customer experiences
Empower agents with real-time knowledge
Connect clients to the right agent
Support your clients when and where they need you
Say goodbye to siloed channels. Keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform for a seamless customer experience that promotes trust. Operate in multiple countries? No problem. Split flows based on language.
Complete conversation history
Automatic customer recognition
Skill and language-based routing 
Promote trust with personalized interactions
Building trust with your customers takes a personal touch. With Dixa, you can customize every customer experience by automatically connecting customers to the right agent based on rules you set. Plus, make it easy for customers to chat with the same agent every time so they feel safe and secure.
Prioritize your most important conversations
With Dixa, inquiries are prioritized based on criteria you set yourself instead of on a channel-by-channel basis. Stay on top of your most pressing inquiries and always meet your SLAs. Whether a VIP customer is reaching out or there’s an issue with a deposit, customers are automatically prioritized and connected with the agent most qualified to help them––no manual sorting required.
Deliver frictionless experiences
With a simple, intuitive, and consistent user experience for every channel and conversation, your agents can focus on providing just the right insights and sought-after assurance your clients need.
Leverage a single timeline for every conversation, enabling easy management of client interactions
Empower agents with knowledge about the context of the conversation, at just the right time
One screen for every conversation, eliminating the need to continually switch back and forth between multiple screens 
Everything you need in one platform
Integrations
Connect Dixa with your other systems for powerful & personalized service. Need a custom integration? We’ve got you covered! We make it simple to create claims directly from Dixa, manage your company reviews, pull regulatory data for reporting––whatever you need.
