Deliver experiences your clients can bank on
Support your clients when and where they need you
Say goodbye to siloed channels. Keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform for a seamless customer experience that promotes trust. Operate in multiple countries? No problem. Split flows based on language.
Promote trust with personalized interactions
Building trust with your customers takes a personal touch. With Dixa, you can customize every customer experience by automatically connecting customers to the right agent based on rules you set. Plus, make it easy for customers to chat with the same agent every time so they feel safe and secure.
“Building and maintaining trust with our customers is of the utmost importance to us. We use Dixa because we always want to be available to our customers on all channels and provide them with the best service possible.”
Prioritize your most important conversations
With Dixa, inquiries are prioritized based on criteria you set yourself instead of on a channel-by-channel basis. Stay on top of your most pressing inquiries and always meet your SLAs. Whether a VIP customer is reaching out or there’s an issue with a deposit, customers are automatically prioritized and connected with the agent most qualified to help them––no manual sorting required.
Deliver frictionless experiences
With a simple, intuitive, and consistent user experience for every channel and conversation, your agents can focus on providing just the right insights and sought-after assurance your clients need.
Everything you need in one platform
Connect Dixa with your other systems for powerful & personalized service. Need a custom integration? We’ve got you covered! We make it simple to create claims directly from Dixa, manage your company reviews, pull regulatory data for reporting––whatever you need.