Level Up Your Player Support
Provide omnichannel customer support
Turn siloed calls, emails, and messages into one seamless conversation that is designed to help players get back in the game as quickly as possible. Equip agents with the data and context they need to provide hyper-personalized support at scale.
Keep your players’ accounts safe
With Dixa, your players’ accounts are protected from social engineering and account theft. How? We add internal metadata to every conversation, visible only to agents, which gives them the context they need to help ensure they’re speaking to the right person.
Harness the power of knowledge
Easily document and share player questions and automatically surface these for agents when a question gets asked again. Plus, create an intelligent customer-facing FAQ based on real-world questions, and increase self-serve, ensuring fast answers to frequent questions and more time for agents to focus on complex and high-priority inquiries.
Increase agent efficiency
Agents spend a lot of time deciding which inquiry to answer next and redirecting customers to the right place depending on their needs. Dixa eliminates this with our default first-in first-out distribution, and by automatically prioritizing and routing customer inquiries directly to the best-suited available agent based on the rules you set. Say goodbye to messy, built-up inboxes.
Everything you need to turn player support into Customer Friendship™
Connect Dixa with your other systems for powerful & personalized service. Need a custom integration? We’ve got you covered!