2023 Guide to eCommerce Customer Service

Benchmarks & best practices

Knowing how you stack up against your competitors is the first step to making improvements and driving better service experiences in 2023.

In this report, we look at data from over 100 Dixa customers operating in the eCommerce space—and 15 million conversations—so you can see how you compare. We then pair these findings with top best practices to help you level up your CX and blow your competition out of the water this year.

In this guide, you’ll learn:

  • How you stack up against your competitors and the state of eCommerce
  • What are the 7 top customer service best practices to help grow your eCommerce business
  • How to create a seamless omnichannel experience
  • How to add live channels

Ready to make customer service your #1 differentiator?

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