Copenhagen CX Meet Up Nov 2023

Join us for #CXHappinessMeetUp – a meetup for people working in customer support and success!

9th Nov 2023 @ 5 PM


5 PM: Welcome 👋 Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷

6 PM: Fireside chat🧠 Train your brain to be a CX-pro!🗒️

7 PM: Be the first to see Mim in-person! Say “hey” to HAI (human + AI).

7:20 PM onwards: Mingle with your CX peers 🥂Let us introduce you to the coolest CX crowd in Copenhagen! Grab some food and drinks.

You’re in the best of CX circles, come join us!


Dixa HQ
Vimmelskaftet 41A, 1 Sal.
1161 Copenhagen

Your host

Dixa enables companies to deliver customer service as it is meant to be.  We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, On and Wistia.

Fireside chat

Don’t lose your customers’ trust in the age of AI

What if you could leverage AI that helps your team be their best selves, so your customers always leave with a smile? Our panel of experts are human-centric leaders who approach AI as tools that make humans better at work while also helping to build trust with their customers.

  • Building trust with human-centric AI
  • Where do our panel of experts focus their attention amidst the AI tool frenzy!
  • Unlocking agent superpowers with AI: making their working day much better
  • Balancing AI adoption and customer trust – how are our CX leaders keeping trust at the heart of decision-making?

Nicolai Roesgaard
Service Desk Manager, Pandora

Nicolai is passionate about people-first CX in developing his team, who in turn delight Pandora customers! Throughout his career spanning global customer support, he has an impressive record of employee retention and improving customer satisfaction. Nicolai will be sharing his valuable tips on leading your team to success, and debating the challenges of AI!

Maiken O’Byrne
Director of Customer Experience, Klar

Maiken cleverly uses her background in engineering to build scalable customer success processes. With 25 years experience across sales, customer success and customer support – one thing is clear – the overwhelming majority of companies value the customer experience higher than your product or price. Listen up for her insights!

Silje Stougaard
Vice President of Global Operations, Vivino

Having earned her customer service stripes from 3 mobile, JYSK, and Alm. Brand – Silje is now VP of Global Operations at Vivino! Silje is passionate about customer driven innovation. At Vivino she’s empowering people to enjoy wine to the fullest, putting customer experience and community into the heart of company operations.

Mirza Beširović
Director of Product Management, Dixa

Mirza builds AI-powered products that automate conversations. A linguist by training, Mirza is particularly excited about the transformational effects of conversational AI and its impact on the future of work.

Take a sneak preview of our last CX Meet Up

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How to Create an Effortless Experience That Builds Customer Loyalty

We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?

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Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.