5 PM: Welcome 👋 Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷
6 PM: Fireside chat🧠 Train your brain to be a CX-pro!🗒️
7 PM: Be the first to see Mim in-person! Say “hey” to HAI (human + AI).
7:20 PM onwards: Mingle with your CX peers 🥂Let us introduce you to the coolest CX crowd in Copenhagen! Grab some food and drinks.
You’re in the best of CX circles, come join us!
Vimmelskaftet 41A, 1 Sal.
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, On and Wistia.
Don’t lose your customers’ trust in the age of AI
What if you could leverage AI that helps your team be their best selves, so your customers always leave with a smile? Our panel of experts are human-centric leaders who approach AI as tools that make humans better at work while also helping to build trust with their customers.
Building trust with human-centric AI
Where do our panel of experts focus their attention amidst the AI tool frenzy!
Unlocking agent superpowers with AI: making their working day much better
Balancing AI adoption and customer trust – how are our CX leaders keeping trust at the heart of decision-making?
Service Desk Manager, Pandora
Nicolai is passionate about people-first CX in developing his team, who in turn delight Pandora customers! Throughout his career spanning global customer support, he has an impressive record of employee retention and improving customer satisfaction. Nicolai will be sharing his valuable tips on leading your team to success, and debating the challenges of AI!
Director of Customer Experience, Klar
Maiken cleverly uses her background in engineering to build scalable customer success processes. With 25 years experience across sales, customer success and customer support – one thing is clear – the overwhelming majority of companies value the customer experience higher than your product or price. Listen up for her insights!
Vice President of Global Operations, Vivino
Having earned her customer service stripes from 3 mobile, JYSK, and Alm. Brand – Silje is now VP of Global Operations at Vivino! Silje is passionate about customer driven innovation. At Vivino she’s empowering people to enjoy wine to the fullest, putting customer experience and community into the heart of company operations.
Director of Product Management, Dixa
Mirza builds AI-powered products that automate conversations. A linguist by training, Mirza is particularly excited about the transformational effects of conversational AI and its impact on the future of work.
Take a sneak preview of our last CX Meet Up