Working in Customer Service over the last few years feels like the Tough Mudder that never ends! From a global pandemic to a market downturn – we can’t catch a break!
The winding path of effortless experiences
Effortless experiences for customers are few and far between. And, for our superhero customer service agents – their day-to-day is friction-filled!
The voice of the customer 📢
As the pressure on the economy continues to build, we’ve all noted that customer experiences are more varied than they’ve ever been. But, it’s never been a better time to set yourself apart from the competition, position yourself as the voice of the customer, and a future Chief Customer Officer.
Tank and Paddle, 201 Bishopsgate, London EC2M 3AB
Liverpool street ~5 mins
Shoreditch High Street ~6 mins
Customer Stories is an invite-only community with customer specific tools and resources, helping Customer managers drive customer centricity. We’re excited they’re building a world where Customer focussed roles have a seat around the leadership table and where the Chief Customer Officer is a very real, inspiring and present role.
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, On and Wistia.