London CX Meet Up June 2023

Join us for #CXHappinessMeetUp – a meetup for people working in customer support and success!

1st June 2023


Working in Customer Service over the last few years feels like the Tough Mudder that never ends! From a global pandemic to a market downturn – we can’t catch a break!

The winding path of effortless experiences

Effortless experiences for customers are few and far between. And, for our superhero customer service agents – their day-to-day is friction-filled!

The voice of the customer 📢

As the pressure on the economy continues to build, we’ve all noted that customer experiences are more varied than they’ve ever been. But, it’s never been a better time to set yourself apart from the competition, position yourself as the voice of the customer, and a future Chief Customer Officer.


Tank and Paddle, 201 Bishopsgate, London EC2M 3AB

Nearest transport:
Liverpool street ~5 mins
Shoreditch High Street ~6 mins

Your hosts

Customer Stories is an invite-only community with customer specific tools and resources, helping Customer managers drive customer centricity. We’re excited they’re building a world where Customer focussed roles have a seat around the leadership table and where the Chief Customer Officer is a very real, inspiring and present role.

Dixa enables companies to deliver customer service as it is meant to be.  We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, On and Wistia.

Fireside chat:

The Voice of the Customer: Navigating the Path to Effortless Experiences

We’ll discuss:

  • How do you manage competing mandates around cost, efficiency & service quality?
  • If you’re trying to build in efficiencies, reduce costs, and/or prove the value of your department – where’s the best place to start?
  • Insights from our panel who are setting themselves strides ahead of the competition!

Join Customer Stories & Dixa for a helping hand, build your network, and enjoy some food and drinks!

Isobel Mills
Head of Customer Delight
Bloom & Wild

Having always worked in customer-centric roles from Monsoon Accessorize to Bloom & Wild – Isobel is passionate about building a world where Customer focussed roles have a seat around the leadership table. A founding member of Customer Stories, Isobel is crafting a world where the Chief Customer Officer is a very real, inspiring and present role.

Harriet Treadwell
Customer Love Director
Butternut Box

Turning customer interactions into loyalty-building experiences has been the main focus in driving growth and retention for Harriet and her customer love team! Listen in to how Harriet is building frictionless experiences, empowering her ‘Customer Love’ team and how proving the value of her department has been essential in the rise of Butternut Box in the last 7+ years!

Jade Roberts
Head of Customer Experience & Logistics
 Monica Vinader Ltd

Having earned her stripes at Ted Baker, Jade has devised and implemented international customer service strategies to ensure the customer is at the heart of the business. Failing fast is at the core of Jade’s philosophy as she builds customer-obsessed experiences into her team at Monica Vinader! Listen up on how she influences the C-suite to make more customer-focused decisions.