We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. Or worse, it’s very easy to get in touch with them in lots of different ways, so you use them all and get many different answers 🤦♀️.
So, what’s causing these painful experiences?
Too many touchpoints to interact with your brand and not enough coordination. But, to the surprise of many, customers don’t mind switching channels, as long as the transition is seamless. It doesn’t need to be a headache to give your customers a frictionless end-to-end service journey.
Join CX experts from Dixa and Playvox to learn how to:
Make the customer journey less of a labyrinth
Manage the end-to-end customer service journey
Improve the agent experience for a better customer experience
Understand the customer’s experience through data
Spread these findings throughout the organization
Lee Cottle, General Manager Europe, Playvox
Devin Poole – Sr Director CX Strategy, Dixa
This event is virtual, so you can enjoy it from the comfort of your own home ☕️