COVID-19 Care: How Customer-Centric Brands Can Continue Delivering Great CX Remotely

The contact center is the heart of customer service and the forefront of your brand. In times of crisis such as the current global COVID-19 pandemic, customers expect queries and concerns to be addressed instantaneously, making the customer experience critical as well as challenging. With the right remote support, you can continue engaging in friendly conversations that keep your business running and your customers happy.

Watch this webinar to learn how to:

• Equip your contact center and support teams for effective remote work
• Enable critical business continuity remotely, providing customer confidence and agent safety
• Boost remote agent team productivity, operational agility and improve customer experience

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

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