Knowledge is Power
Learn how Resident Home improved both their agent experience and CSAT
Resident Home’s Ren Kerekere talks about moving away from a system with scattered data and no cohesive overview over customers, to giving their agents and customers the ability to have more informed, higher-quality interactions.
Learn how Resident Home improved both their agent experience and CSAT by:
- Letting their agents focus on the most time-consuming enquiries
- Building better workflows and increasing productivity for agents
- Building a knowledge base and increasing self-service rate to 31%