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Make this change to increase customer retention

Bookings are on the rise and travelers are using more channels and devices to book trips than ever before. With fierce competition and high customer expectations, your customer service experience can be your strongest asset. Being available to your customers on all the channels they use in their personal lives gives them the power to choose the channel that is most convenient for them at that moment.

Find out how you can elevate your customer experience and retain more customers by implementing this change in 2019.

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

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