The Death of Tickets vol. 1: Make Friends, Not Tickets

The contact center is the heart of customer service and at the forefront of your brand. In times of crisis such as the current global COVID-19 pandemic, customers expect queries and concerns to be addressed instantaneously, making the customer experience critical as well as challenging. With the right remote support, you can continue engaging in friendly conversations that keep your business running and your customers happy.rnrn

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

Share this article

Featured Webinars

| 10 min read

Goodbye to tickets: why ticketing systems create a terrible CX

| 10 min read

5 Signs it’s Time to Switch from Tickets to Conversations

| 6 min read

COVID-19 Care: How Customer-Centric Brands Can Continue Delivering Great CX Remotely