The death of tickets vol. 2: prioritize your customers, not your channels
In the second installment of our “Death of Tickets” series we’ll go a bit deeper into how to best organize your customer service platform to ensure your customers get the help they need, when they need it through skill-based routing.
• What customers expect when they reach out for support
• How to ensure all customer inquiries are immediately routed to the agent best suited to resolve the the issue
• Obstacles that might stand in your way of implementing true skill-based routing