The Death of Tickets vol. 2: Prioritize Your Customers, Not Your Channels

In the second installment of our “Death of Tickets” series we’ll go a bit deeper into how to best organize your customer service platform to ensure your customers get the help they need, when they need it through skill-based routing.

You’ll learn:

• What customers expect when they reach out for support
• How to ensure all customer inquiries are immediately routed to the agent best suited to resolve the the issue
• Obstacles that might stand in your way of implementing true skill-based routing

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

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