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The death of tickets vol. 3: get personal, or die trying

In Volume 1 & 2 we covered how tickets create a disconnect between businesses and their customers and how channels can do the same, often times making it impossible to properly prioritize customers and agents. So, now that you know how you should structure your customer support, it’s time to learn the nuances of how to deliver personalized customer service to create long lasting relationships with your precious customers with our last webinar in the series.

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

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