Tickets are Dead! Long Live Conversations!

It’s time to communicate with your customers through friendly and engaging conversations and acknowledge them for choosing your service or product. Nobody likes to be treated as a number. Tune in to hear our Chief CX Evangelist, Mikkel, explain how the future of customer engagement is conversational and why tickets are not a part of this future ?

You’ll learn:
• How to re-think how you engage with your customers
• Why the conversations you have with your customers should matter the most
• How to make sure you deliver personal and consistent support
• How to break down silos in your communication infrastructure

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

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Tickets are Dead! Long Live Conversations!