Tickets are dead! Long live conversations!

It’s time to communicate with your customers through friendly and engaging conversations and acknowledge them for choosing your service or product. Nobody likes to be treated as a number. Tune in to hear our Chief CX Evangelist, Mikkel, explain how the future of customer engagement is conversational and why tickets are not a part of this future ?

You’ll learn:
• How to re-think how you engage with your customers
• Why the conversations you have with your customers should matter the most
• How to make sure you deliver personal and consistent support
• How to break down silos in your communication infrastructure

 

Author

mmo@dixa.com

mmo@dixa.com

Share this article

Featured Insights

Headshots of Mel & Lisa-Maria from Goodiebox, and Pam from Dixa
Webinars | 6 min read

Supercharged: create “wow” moments, predict churn, and build a customer happiness revolution

Headshots of Stacy from Wistia & Pam from Dixa
Webinars | 6 min read

Change for the better: making big changes to your support tech stack

Headshots of Ren from Resident & Givan from Dixa
Webinars | 6 min read

Knowledge is power: learn how Resident Home improved their agent experience & CSAT