To Travel is to Live: Personalize or kill your travel business

The travel industry is experiencing uninterrupted growth with people spending more than ever on experiences and maintaining a lifestyle of constant exploration.

Even though business is booming, some unchallenged misconceptions about the modern traveler might be blocking the road to delivering the dream experience for NextGen travelers. In fact, only 64% of travelers feel that they experience the type of personalized service they crave.

Our VP of Product, Christian, is a frequent flyer and personalization enthusiast himself and will be serving up his best tips on how to take your service to new heights through enhanced engagement with travelers of all kinds.

 

Author

Tue Søttrup

Tue Søttrup

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he’s carefully nurturing a small bonsai tree called GenZen.

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