Conversational Analytics

Act on insights with our CX Moments Integration

Drive CX improvements across the business by automatically categorizing your support conversations, analyzing sentiment, and detecting and actioning trends.
CX Moments integration with Dixa customer service software

Optimize team performance

Find and fix recurring customer issues that take up agents’ time. Identify where agents are challenged and who your top performers are so you can coach them and encourage excellent results.

Increase revenue & decrease costs

Detect revenue issues in real time (such as problems with discount codes, shopping carts or payment pages). Identify self-service opportunities in recurring customer queries and reduce costs.

Leverage your Dixa conversations to generate instant and actionable insights across your business

CX Moments dashboard view with Dixa integration

Gain instant insights

Focus on the issues that matter most to your customers. Use Cx Moments to analyze your conversations in Dixa and discover the true volume and trend of your customer queries, allowing you to make better decisions, faster.

Scale your CX with ease

Agility is vital in order to sustainably grow your business. Rapidly identify which areas your team needs coaching in, or where your back-end processes can be optimized for more efficient service that scales.

Flag recurring issues

Segment and summarize customer conversations to highlight specific challenges across your business, and easily escalate these issues to other teams for a permanent fix.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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