Workforce Management

injixo

injixo is the award-winning, multi-channel workforce management application for contact centres and customer support operations from InVision.

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Optimize the productivity of your most valuable resources

With injixo, you spend less time and effort on manual forecasting and scheduling, while maximising efficiency and focusing on what really matters: your employees and customers.

Forecast

Forecasting for multichannel has never been easier, faster and more accurate. With injixo’s powerful forecast functionality, you spend less time on the tedious and repetitive aspects of forecasting. Get ready to create the best possible forecast anytime.

Schedule

Don’t settle for an inefficient schedule that leaves you with headaches due to staffing gaps, unmet performance goals and unhappy agents. Create fully optimized schedules your agents will love and your customers deserve. Meet service level consistently with significantly less time, effort and cost.

Real-time management

No matter how well you prepare, you must expect the unexpected when the day arrives. For example, you may get spikes in volume or agents not sticking to schedule. One thing is for sure: you will nearly always be overstaffed or understaffed. You need to keep track of events and then take swift, informed corrective action to mitigate the impact.

Agent self-service

Injixo Me is a smart self-service portal for your contact center agents that works on any device. View shifts, request holiday, swap shifts, bid for shifts and get reminders that drive schedule adherence in your contact center. 

Empowering you to do more with less

Say “goodbye” to manual work, tedious spreadsheets and complicated software. Say “hello” to a smart WFM solution that makes your life easier, your contact center better and your customers happier.

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Smart business results

With 20+ years of experience, injixo can help you in reducing your planning effort by 50%, or create cost savings of up to 20%!

The best support

With 350+ worldwide customers, 240k+ scheduled agents, and 4k+ planners who trust injixo – you’ll be in great hands.

A powerful solution

injixo covers your entire call center workforce management process from start to finish.

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