AI-powered customer insights that improve customer satisfaction and reduce costs
Analyze feedback
Don’t waste time on manually analyzing customer feedback. Lumoa uses advanced AI, machine learning and NLP to turn all customer feedback into actionable insights.
Discover trends
Stop tagging topics manually and let Lumoa do it for you. Follow in real-time what topics customers are mentioning, discover emerging trends and problem areas that need immediate attention.
Optimize performance
Compare the success rate of your agents. Identify the best performing agent and share best practices for solving customer problems. Ensure continuous development of your agents for optimal performance.