Deliver flawless omnichannel support with Magento & Dixa

Deliver unified customer support across voice, email, chat & messaging from one screen that runs in your browser.

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View ecommerce data in Dixa instantly

Tired of asking customers to repeat their order number or to hold while you dig for their tracking information? View customer data from your Magento account in Dixa for easy access to the information you need to when responding to customers to save time and effort.

Personalize every single interaction

Know your customers from the moment they reach out based on their email or phone number and instantly gain context with complete conversation histories to deliver personalized experiences at scale.

Personalized customer service conversation

Build loyalty by delivering consistent omnichannel support

The number one reason customers take their business elsewhere is because of poor customer service. Grow a loyal customer base by unifying your customer service channels and empowering agents with the right data and tools to deliver faster, more efficient support experiences.

Unified customer service channels with Dixa

Utilize Magento data to route conversations

Route customers based on Magento data, such as the CLTV, to a specific agent or team best equipped to meet that specific customer’s needs.

Key features

Omnichannel support

Let customers reach you on any channel and funnel all customer inquiries to one platform to respond.

Customize to your needs

Gain full control over your setup without help from IT. Utilize integrations to create one of a kind customer journeys.

Exceptional CX

Provide customers with the very best support experiences by giving agents the right tools and data.

Everything you need in a single view

Conversation view within the Dixa interface

““We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.””

Andreas Sachse, COO – Too Good To Go
““After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.””

Iman Safari, Customer Service Manager – Interflora
“”We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.””

Rob Pierce, ‍Customer Operations Director – Rapha