Tired of asking customers to repeat their order number or to hold while you dig for their tracking information? View customer data from your Magento account in Dixa for easy access to the information you need to when responding to customers to save time and effort.
Know your customers from the moment they reach out based on their email or phone number and instantly gain context with complete conversation histories to deliver personalized experiences at scale.
The number one reason customers take their business elsewhere is because of poor customer service. Grow a loyal customer base by unifying your customer service channels and empowering agents with the right data and tools to deliver faster, more efficient support experiences.
Route customers based on Magento data, such as the CLTV, to a specific agent or team best equipped to meet that specific customer’s needs.