Quality Assurance

Empower agents with our Medallia’s Agent Connect integration

Drive results through real-time feedback, coaching, and quality management, improving transparency and performance.
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Optimize frontline results with key insights into performance

Dixa & Medallia: Achieve unbeatable customer service

Gain Visibility into Your Service Performance

Unlock insights, trends and key information through Agent Connect’s visually-engaging surveys. With a response rate 10x higher than the industry average, gain access to valuable information and feedback.

Unlock Actionable Insights

Save time and resources by connecting QA performance directly to service conversations and customer feedback, generating custom QA scorecards to drive 1:1 action items and improve productivity and performance.

Empower Agents for Better Results

Give agents direct access to customer feedback, enabling high impact coaching and QA programs and rewarding performance to encourage better results.

Key Features

Set predefined rules to automatically send out feedback surveys after inquiries are completed

Include interaction tags from Dixa in Agent Connect to enrich the agent-level feedback you receive

Link customer feedback within Agent Connect directly to Dixa conversations for more actionable insights

Utilize a service recovery workflow to regain customer trust after subpar service interactions

Import Dixa conversations into Agent Connect to launch QA reviews based on customer interactions

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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