Dixa & Medallia: Achieve unbeatable customer service
Gain Visibility into Your Service Performance
Unlock insights, trends and key information through Agent Connect’s visually-engaging surveys. With a response rate 10x higher than the industry average, gain access to valuable information and feedback.
Unlock Actionable Insights
Save time and resources by connecting QA performance directly to service conversations and customer feedback, generating custom QA scorecards to drive 1:1 action items and improve productivity and performance.
Empower Agents for Better Results
Give agents direct access to customer feedback, enabling high impact coaching and QA programs and rewarding performance to encourage better results.