Empower agents with our Stella Connect integration
Drive results through real-time feedback, coaching, and quality management, improving transparency and performance.
Achieve unbeatable customer service by optimizing frontline results with key insights into performance.
Integration Key Features
- Set predefined rules to automatically send out feedback surveys after inquiries are completed
- Include interaction tags from Dixa in Stella Connect to enrich the agent-level feedback you receive
- Link customer feedback within Stella Connect directly to Dixa conversations for more actionable insights
- Utilize a service recovery workflow to regain customer trust after subpar service interactions
- Import Dixa conversations into Stella Connect to launch QA reviews based on customer interactions