Workforce Management

Surfboard

Say goodbye to bulky spreadsheets. Say hello to the first team planning tool that makes your life easier, your support team better and your customers happier.
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Build automated schedules, reduce time spent on planning and improve your customer service levels

Cutting-edge forecasting

Identifying the right size team to manage demand and seasonal peaks is hard. With Surfboard, you can forecast and calculate the number of agents required on each channel at any point in time.

Automated scheduling

Understand your agent’s availability, contract types and preferences to provide them with varied schedules and shift plans. Delight your team with transparent and fair staffing, that gives everyone the space to do their best work.

Performance at a glance

Ditch your spreadsheets and time-consuming processes. Track how actual team performance and activity compares to your original plan. From forecast accuracy to team performance, analyze it all in a single dashboard.

Build the right schedule in minutes

Easily set up shift for your full time and flexible staff, and get automatically generated shift plans 4 weeks in advance, tailored to your forecast

performance

Powerful forecasting made simple

Get reliable forecasting data that incorporates your growth models

schedule

You’re in great company with Dixa and Surfboard

Happy agents,
happy customers

Dixa + Surfboard solves scheduling, forecasting, and performance, allowing teams to balance efficiency with team happiness.

Quick response times

Maintain timely, empathetic support as you scale up, expand hours and explore more channels.

Set it and forget it

Once you’re set up, shift plans and schedules get created automatically. The Dixa integration doesn’t require regular maintenance, it just works.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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