# Dixa

> Dixa is the agentic customer service platform behind exceptional ecommerce brands. Dixa combines Mim AI Agent, a unified agent workspace, intelligent routing, and analytics to help teams resolve customer conversations faster across every channel.

## Product

- [Unified Agent Workspace](https://www.dixa.com/unified-agent-workspace): One screen for every conversation, channel, and customer detail.
- [Mim AI Agent](https://www.dixa.com/ai-agent): AI agent that resolves customer inquiries end-to-end across all channels.
- [Workflow Automation](https://www.dixa.com/workflow-automation): Route, automate, and prioritize conversations automatically.
- [Quality Assurance](https://www.dixa.com/quality-assurance): AI-powered QA and performance insights for support teams.
- [Advanced Insights](https://www.dixa.com/advanced-insights): Analytics and reporting across every channel.
- [Intelligent Routing](https://www.dixa.com/intelligent-routing): Route conversations by skill, language, or priority.
- [Knowledge Base](https://www.dixa.com/knowledge-base): Centralized knowledge management for support teams.
- [Email](https://www.dixa.com/email): Email support with threading, routing, and SLA tracking.
- [Contact Form](https://www.dixa.com/contact-form): Smart contact forms with automatic routing.

## Channels

- [Omnichannel Customer Service](https://www.dixa.com/omnichannel-customer-service): Phone, email, chat, and social in one platform.
- [WhatsApp](https://www.dixa.com/whatsapp): Customer service via WhatsApp.
- [Facebook Messenger](https://www.dixa.com/facebook-messenger): Customer service via Facebook Messenger.
- [Instagram DM](https://www.dixa.com/instagram-dm): Customer service via Instagram.

## Resources

- [Customer Stories](https://www.dixa.com/customers): Case studies from brands using Dixa.
- [Blog](https://www.dixa.com/blog): CX strategies and insights.
- [Events & Webinars](https://www.dixa.com/dixa-events): Live and on-demand CX events.
- [Glossary](https://www.dixa.com/glossary): Definitions of key customer service terms.
- [Integrations](https://www.dixa.com/integrations): Connect Dixa with your existing tools.

## Company

- [About Dixa](https://www.dixa.com/about-us): Company mission and team.
- [Pricing](https://www.dixa.com/pricing): Dixa plans and pricing.
- [Newsroom](https://www.dixa.com/newsroom): Press and announcements.

## Optional

- [Help Center](https://support.dixa.help/en/): Product support documentation.
- [API Documentation](https://docs.dixa.io/): Developer resources.