Change for the Better

Tune in to hear two CX leaders talk about the importance of stepping outside your comfort zone and making big changes to your support tech stack
Headshots of Stacy from Wistia & Pam from Dixa

It takes courage to change direction, especially when you enter a team as a new leader. Wistia’s Director of Customer Happiness, Stacy Justino, and Dixa’s VP of Customer Success, Pamela Alvarez, discuss the benefit of keeping an open, curious mind when it comes to building the right support tech stack, how to turn ‘squeaky wheels’ into excited supporters and what success looks like when you lean into your ‘aha’ moment.


In this webinar, you’ll learn more about:
  • How to manage and mitigate risks in change processes
  • How to get your agents and management excited about change
  • What success looks like when implementing a huge change to your support tech stack
 

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