Webinar | 29 min Change for the Better Tune in to hear two CX leaders talk about the importance of stepping outside your comfort zone and making big changes to your support tech stack It takes courage to change direction, especially when you enter a team as a new leader. Wistia’s Director of Customer Happiness, Stacy Justino, and Dixa’s VP of Customer Success, Pamela Alvarez, discuss the benefit of keeping an open, curious mind when it comes to building the right support tech stack, how to turn ‘squeaky wheels’ into excited supporters and what success looks like when you lean into your ‘aha’ moment. In this webinar, you’ll learn more about: How to manage and mitigate risks in change processes How to get your agents and management excited about change What success looks like when implementing a huge change to your support tech stack Replay the Live Webinar Featured On-Demand Webinar 50 min read The Key to Offering a Frictionless End-To-End Customer Service Experience Read more Webinar 50 min read The 5 biggest myths about customer support automation Read more Webinar 50 min read 5 insights to transform your CX org into a value-builder Read more