Webinar | 29 min Change for the Better Tune in to hear two CX leaders talk about the importance of stepping outside your comfort zone and making big changes to your support tech stack It takes courage to change direction, especially when you enter a team as a new leader. Wistia’s Director of Customer Happiness, Stacy Justino, and Dixa’s VP of Customer Success, Pamela Alvarez, discuss the benefit of keeping an open, curious mind when it comes to building the right support tech stack, how to turn ‘squeaky wheels’ into excited supporters and what success looks like when you lean into your ‘aha’ moment. In this webinar, you’ll learn more about: How to manage and mitigate risks in change processes How to get your agents and management excited about change What success looks like when implementing a huge change to your support tech stack Replay the Live Webinar Share Featured On-Demand Webinar 40 min read How to Build an AI-First Support Ecosystem New AI technology means new ways for CX leaders to improve efficiency, reduce costs, and boost CSAT. But where is the best place to use AI in your CX strategy? Watch now Webinar 40 min read Ride the peak season tidal wave: 6 top tips Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time! Watch now Webinar 50 min read Unlock the powers of GPT and AI with a solid knowledge base Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo