Webinars | 29 min Change for the Better Tune in to hear two CX leaders talk about the importance of stepping outside your comfort zone and making big changes to your support tech stack It takes courage to change direction, especially when you enter a team as a new leader. Wistia’s Director of Customer Happiness, Stacy Justino, and Dixa’s VP of Customer Success, Pamela Alvarez, discuss the benefit of keeping an open, curious mind when it comes to building the right support tech stack, how to turn ‘squeaky wheels’ into excited supporters and what success looks like when you lean into your ‘aha’ moment. In this webinar, you’ll learn more about: How to manage and mitigate risks in change processesHow to get your agents and management excited about changeWhat success looks like when implementing a huge change to your support tech stack Featured On Demands Webinars 50 min read Dixa Autumn Release Read more Webinars 58 min read Customer Service is the New Value Center Read more Webinars 40 min read Human! Agent! When and How to Successfully Elevate Your CX with Automation and Chatbots Read more