Make this change to increase customer retention

Bookings are on the rise and travelers are using more channels and devices to book trips than ever before. With fierce competition and high customer expectations, your customer service experience can be your strongest asset. Being available to your customers on all the channels they use in their personal lives gives them the power to choose the channel that is most convenient for them at that moment.

Find out how you can elevate your customer experience and retain more customers by implementing this change in 2019.

 

Author

Julie Solem

Julie is best known for her creative and hilarious Slack messages that erupt the office in laughter daily. Julie is passionate about building communities like Dixa Connect and workplace culture. Anonymous Dingo has joined the document.

Share this article

Featured On Demands

Pam, Rob, and Devin from Dixa
Webinars
50 min read

Dixa Autumn Release

Read more
Webinars
58 min read

Customer Service is the New Value Center

Read more
Webinars
40 min read

Human! Agent! When and How to Successfully Elevate Your CX with Automation and Chatbots

Read more