We had an aspiration before Dixa to become a global #OneRapha team. Dixa allowed us to do just that, providing us with a one-screen wonder that meant we could move away from siloed ways of thinking and working.”
Dixa helped us scale our team by 400% in the first 6 months while simultaneously elevating our customer experience, ensuring we can continuously optimize our entire customer journey to be faster and more efficient.”
Since we switched to Dixa, we have seen improvements in all customer service parameters, despite a sharp increase in the number of orders. Even without increasing headcount, we have improved the number of processed orders, and we are now able to answer 70% of all calls within 30 seconds.”
Launching Honest Baby Clothing with Dixa allowed us to provide exceptional customer service from day one. We were able to remotely onboard our service team in less than a day, and Dixa integrates with our Shopify store, displaying key information like tracking numbers and order history.”
We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”
We had an aspiration before Dixa to become a global #OneRapha team. Dixa allowed us to do just that, providing us with a one-screen wonder that meant we could move away from siloed ways of thinking and working.”
With Dixa, every member of our Customer Love team is empowered to provide great customer service every day across all channels, which has had a positive impact on our customer retention and sales in general.”
Dixa helped us scale our team by 400% in the first 6 months while simultaneously elevating our customer experience, ensuring we can continuously optimize our entire customer journey to be faster and more efficient.”
Since we switched to Dixa, we have seen improvements in all customer service parameters, despite a sharp increase in the number of orders. Even without increasing headcount, we have improved the number of processed orders, and we are now able to answer 70% of all calls within 30 seconds.”
Before Dixa, we struggled to get an overview of all of our different channels and regions. With Dixa, we’ve been able to gain a true overview of our customer experience across all channels, allowing us to better serve our customers, and making for a better agent experience as well.
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With Dixa, we have connected every channel and eliminated the chaos caused by having separate systems and screens. We can now build better relationships with our customers by having continuous and personal conversations.”
Dixa has been a game changer for us, eliminating cherry picking and unifying us as a team. Rather than spending time jumping from channel to channel, the team can focus on what really matters—helping customers.”
We pride ourselves on our quality of craftsmanship and dedication to the finest materials and techniques. This high standard gets poured into our customer experience as well. It’s vital that our customers receive the level of attention and service they deserve, which is why we use Dixa.
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Source: Drake's
Professional Services
Since switching from Zendesk, we’ve seen higher agent productivity than ever before, with improvements of over 22%. Dixa has allowed us to automate processes and show an overview of all channels, i.e. chat, email, and phone, all in one view. Onboarding new agents is also far easier due to Dixa’s intuitive approach to agent experience.”
Helloprint
Enterprise
Dixa gives us the ability to engage with our customers around the world in a smarter and more convenient manner which lives up to our brand promise.
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ShareNow CPH
Consumer tech
Building and maintaining trust with our customers is of the utmost importance to us. We use Dixa because we always want to be available to our customers on all channels and provide them with the best service possible.
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Dixa has provided our sales and service teams, as well as our customers, with a significantly better experience, which has resulted in an increase in bookings, customer satisfaction, and efficiency.”
Using Dixa means that both our customers and employees have a significantly better experience, and has resulted in an increase in sales, customer satisfaction, and efficiency across the board. ”
