We had an aspiration before Dixa to become a global #OneRapha team. Dixa allowed us to do just that, providing us with a one-screen wonder that meant we could move away from siloed ways of thinking and working.”
Dixa helped us scale our team by 400% in the first 6 months while simultaneously elevating our customer experience, ensuring we can continuously optimize our entire customer journey to be faster and more efficient.”
Since we switched to Dixa, we have seen improvements in all customer service parameters, despite a sharp increase in the number of orders. Even without increasing headcount, we have improved the number of processed orders, and we are now able to answer 70% of all calls within 30 seconds.”
Building and maintaining trust with our customers is of the utmost importance to us. We use Dixa because we always want to be available to our customers on all channels and provide them with the best service possible.
”
