We had an aspiration before Dixa to become a global #OneRapha team. Dixa allowed us to do just that, providing us with a one-screen wonder that meant we could move away from siloed ways of thinking and working.”
Dixa helped us scale our team by 400% in the first 6 months while simultaneously elevating our customer experience, ensuring we can continuously optimize our entire customer journey to be faster and more efficient.”
After Valentine’s Day, it usually take two weeks to clear the backlog. With Dixa, it only took two days. Dixa has changed the way we work in a monumental way reducing our average wait time by 46%.”
We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth, as well as the evolving demands of our customers. So far we’ve been delighted with the results.”
With Dixa, we have connected every channel and eliminated the chaos caused by having separate systems and screens. We can now build better relationships with our customers by having continuous and personal conversations.”
Launching Honest Baby Clothing with Dixa allowed us to provide exceptional customer service from day one. We were able to remotely onboard our service team in less than a day, and Dixa integrates with our Shopify store, displaying key information like tracking numbers and order history.”
We had an aspiration before Dixa to become a global #OneRapha team. Dixa allowed us to do just that, providing us with a one-screen wonder that meant we could move away from siloed ways of thinking and working.”
After Valentine’s Day, it usually take two weeks to clear the backlog. With Dixa, it only took two days. Dixa has changed the way we work in a monumental way reducing our average wait time by 46%.”
Dixa has been a game changer for us, eliminating cherry picking and unifying us as a team. Rather than spending time jumping from channel to channel, the team can focus on what really matters—helping customers.”
