We had an aspiration before Dixa to become a global #OneRapha team. Dixa allowed us to do just that, providing us with a one-screen wonder that meant we could move away from siloed ways of thinking and working.”
Dixa helped us scale our team by 400% in the first 6 months while simultaneously elevating our customer experience, ensuring we can continuously optimize our entire customer journey to be faster and more efficient.”
Since we switched to Dixa, we have seen improvements in all customer service parameters, despite a sharp increase in the number of orders. Even without increasing headcount, we have improved the number of processed orders, and we are now able to answer 70% of all calls within 30 seconds.”
Since the introduction of Dixa, we've had an overall customer growth of 10% month over month but the headcount of customer service has been reduced by 50%. Dixa has enabled us to handle more work with fewer agents.”
We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”
Dixa helped us scale our team by 400% in the first 6 months while simultaneously elevating our customer experience, ensuring we can continuously optimize our entire customer journey to be faster and more efficient.”
