No more tab switching & lost conversations.
Firstly, just because a platform can accommodate multiple channels doesn’t mean that the user experience is consistent– or even ‘good’– across all channels. This is all too true on Freshdesk, which gives starkly different experiences (and tabs) depending on channel. With Dixa’s truly channel agnostic platform, your agents get the same UX across every channel, on one screen.
Every channel, natively included • One consistent agent experience & workflow, cross-channel • No more missed chats!