#1 Customer Service Solution

Looking for a Freshdesk
alternative? Smart move.

Dixa’s customer service platform has the UX your agents have been waiting for, enabling them to deliver the CX your customers deserve.

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No more tab switching & lost conversations.

Firstly, just because a platform can accommodate multiple channels doesn’t mean that the user experience is consistent– or even ‘good’– across all channels. This is all too true on Freshdesk, which gives starkly different experiences (and tabs) depending on channel. With Dixa’s truly channel agnostic platform, your agents get the same UX across every channel, on one screen.

Every channel, natively included • One consistent agent experience & workflow, cross-channel • No more missed chats!

Say hello to intuitive flow building.

Right now, you might have 50-150 rules set up for your teams. Using Freshdesk, slight changes take complicated formulas and might mess everything up. You don’t build flows: you make rules that are hard to follow if you made them, impossible if you’re jumping in. Conversely, Dixa’s flow builder is visual and intuitive, plus it’s channel neutral, giving you the full picture in one view.

Reduce errors in flows • Eliminate dependency on IT • Leverage integrations & for increased personalization

“With Dixa, we’ve been able to gain a true overview of our customer experience across all channels, allowing us to better serve our customers, and making for a better agent experience as well.”

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Don’t assign tickets, offer conversations.

Here are three words that will change CX: proactive conversation offers. With Freshdesk, you can assign a ticket, but you can’t know for sure that the assigned agent has seen it. Or if they will answer it any time soon, leading to poor CX. Proactive conversation offers are built into Dixa, meaning agents have to actively accept conversations before they are assigned: if an agent doesn’t accept an offer, it’s reassigned until an available agent accepts.

No more conversation cherry-picking • Increase agent accountability • Reduce response time cross channel

Ready to transform customer experiences?

Book a personalized demo to see Dixa in action.