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Your customers have been following you & messaging on Instagram for a while – it’s time to finally meet them there.
With Instagram as a channel, you’ll never keep your customers waiting again.
Strengthen customer relationships and build advocacy through social engagement.
Get up and running in just 30 seconds – say “Instagram” 3 times fast and you’re done.
Instagram is an integral part of the customer journey: to some consumers, your home grid is synonymous with your homepage. Which means incorporating Instagram into your CS strategy isn’t nice-to-have but a top priority. Connect to your account in no time and start responding to customer queries (and #shoutouts!) as soon as they come in.
Responding in a timely manner is essential for story mentions, since they’re only available for a finite amount of time. Once your Instagram is connected with Dixa’s smart routing and conversation offers, your agents will always catch those mentions before they disappear. Meaning you’ll never miss out on a chance to build meaningful relationships.
Whether you’re an SMB or an established brand, customer loyalty and advocacy is essential for long-term growth. Responding to a return customer’s Instagram story with a thoughtful context-rich message – maybe even a discount code for a similar product – is one of many ways to transform CS into your business’ newest growth-center.
With Dixa’s knowledge base, empower your agents with the most up-to-date information, right when they need it.
Let your agents pick up where your customers last left off, by providing conversation history, purchase history & more.