Customer service software for fashion brands

It reads your actual size charts and product-specific fit data, then answers directly, rather than linking out and leaving the customer to figure it out themselves.

It processes it directly, checking your actual return policy and order data, then completing the return or exchange, not just describing the steps.

Mim absorbs the predictable, repetitive volume, sizing questions, order status, standard returns, so a fixed team can handle a 5x volume day without a temporary hiring cycle.

Mim resolves based on your own knowledge base and policies, so responses reflect what your brand has actually documented, not a generic script.

Mim hands off with the full conversation and order history already loaded, so the agent isn't starting from zero.

Most fashion brands are live within 2 to 4 weeks, with historical conversation data imported so agents keep full customer context from day one.

Rapha, Oliver Bonas, Organic Basics, Charles Tyrwhitt, AllSaints, Mytheresa, and Adanola all run their customer service on Dixa.

Phone, email, live chat, WhatsApp, Instagram, and Facebook Messenger all sit in one workspace, so a conversation that starts on one channel keeps its full history if the customer switches to another.