Build automations visually. No code, no tickets, no waiting.

A no-code automation builder lets you create workflows — routing rules, auto-responses, escalations, tagging — using visual drag-and-drop tools instead of writing code. Dixa's flow builder allows customer service managers to build and modify automations without involving developers.

Yes. Dixa's automation builder is designed for CX teams, not engineers. Drag-and-drop interface, visual logic flows, and plain-language conditions mean you can ship automations in minutes. Celebrate Company eliminated 4 agents' worth of manual tagging work with automations they built themselves.

You can automate: conversation routing, tagging, priority assignment, auto-responses, SLA escalations, after-hours handling, language detection, spam filtering, and handoffs between teams. Essentially, any rule-based decision that doesn't require human judgment.

Create flows that detect common questions — by keyword, intent, or customer action — and trigger automatic responses. For simple FAQs like "what are your hours?" you can resolve instantly. For complex questions, you can surface relevant knowledge or route to the right team.

Yes. Set rules that automatically escalate conversations based on criteria like: time without response, negative sentiment detected, VIP customer waiting, or specific keywords (e.g., "cancel," "lawyer," "complaint"). Escalations can go to senior agents, managers, or specialized teams.

Create tagging rules based on keywords, customer attributes, or detected intent. Dixa can auto-tag conversations as they arrive — "billing," "return request," "VIP" — so agents have context immediately and reporting is accurate without manual effort.

Yes. You can create separate flows for different queues, teams, brands, or regions — all within the same Dixa instance. A conversation can pass through multiple flows as it moves between teams, with each stage applying relevant automations.