Give your customers something to talk about.

The customer service platform that anticipates customer needs and empowers you to meet them.

Make every conversation count.

Increase retention
with a personal & consistent service

  • Seamless conversations in every channel
  • Intelligent routing matches customers with the right agent
  • Enriched customer data and history for intuitive and contextual service

Boost efficiency
with a powerful & simple agent experience

  • Automations and smart capabilities
  • Unified view of conversational timelines across all channels
  • Deep knowledge base for suggestions and in-app guidance

Drive more revenue
and cut costs with lightweight technology

  • Quick roll-out, onboarding & training
  • Team overview dashboard of all agents and open queries
  • Advanced yet easy-to-apply integrations

So what is Dixa?

Join the growing community of companies who’ve chosen Dixa.

Goodbye tickets, hello humans.

Our all-in-one, intelligent platform, equips customer service agents with everything they need to deliver an exceptional customer experience across all touchpoints.

Rethink your customer experience with Dixa
  • Intelligent routing that maximizes customer value

    See greater business impact with automation rules that route customers to the right agent based on data, lifetime value, interaction history, and more.
  • Goodbye omnichannel, hello multiexperience

    Offer service that transcends channels, providing agents & customers with a fluid, conversational way to interact for more powerful experiences.
  • AI that makes your teams remarkable

    Optimized in real time, our AI-powered knowledge base helps agents wow customers from first contact.
  • A timeline that enables Customer Friendship™

    Dixa’s searchable timeline weaves together customer data and agent know-how, bringing agents and customers closer together.
  • Effortless integrations

    Easily integrate with your CRM, ecommerce, and ERP systems to pull in real-time customer data and provide the best possible experience every time.
  • After switching to Dixa from another well-known player, we’ve seen tremendous business gains. Every agent gets matched with the right customer. As a result both agents and customers turn every interaction into a powerful experience that other competitors can’t replace.

    Kevin Tucker
    Director of Customer Service at Thule
  • After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement.

    Stacy Justino
    Director of Customer Happiness at Wistia
  • We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.

    Rob Pierce
    Customer Operations Director at Rapha

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