CX superstars Solvemate and Miuros are joining the Dixa family!

Make customer service your #1 differentiator 

Grow your business with Dixa, the customer service platform for connected experiences.

Loved by brands that love their customers

One platform, everything you need.

Get every channel built-in.

Reach your customers wherever they are, no plug-ins required. Give your agents a truly channel agnostic platform: one screen with voice, email, social media, and messaging.

Provide knowledge-centered service.

Empower your agents to answer complex questions in no time, enable self-service, and turn static knowledge into dynamic content with our built-in knowledge base.

Keep the conversation flowing.

Deliver seamless customer experiences across devices and optimize customer engagement with Dixa Messenger.

Create intelligent, intuitive flows.

Get the right conversation to the proper agent using our no-code flow building. Pair with integrations for an even more personalized, context-driven sequence.

AI just where you need it.

Build a guided assistant for your customers with the conversational ‘team member’ that streamlines support, leveraging routing and automation.

Better CX through performance data.

Analyze and audit customer service interactions to identify gaps and improve your customer experience.

Connect with your favorite apps.

Integrate with your preferred business systems, from ecommerce to CRM, and ensure your agents have all they need to provide personalized service.

  • After switching to Dixa from another well-known player, we’ve seen tremendous business gains. Every agent gets matched with the right customer. As a result both agents and customers turn every interaction into a powerful experience that other competitors can’t replace.

    Kevin Tucker
    Director of Customer Service at Thule
  • After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement.

    Stacy Justino
    Director of Customer Happiness at Wistia
  • We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.

    Rob Pierce
    Customer Operations Director at Rapha

As seen in

We’re seeing an emergence of a conversational age of customer service and a ticketing approach is no longer cutting it.

Forbes

The latest from Dixa

Customer Service
7 min read

Getting Started with Net Promoter Score

Read more
Customer Service
3 min read

5 Tips For Increasing Call Center Agent Productivity

Read more
Customer Service
5 min read

The Best Customer Service Software for Your SMB

Read more

Calculate the potential business impact of Dixa

See how Dixa can impact your profitability. It only takes 2 minutes.