Get an overview of the Dixa platform, and see how our all-in-one solution covers all of your customer service needs.
See how businesses of all sizes use Dixa to create lasting customer loyalty.
With Mim, our advanced AI agent, handling over 55% of repetitive tasks, your agents can focus on delivering exceptional service. Our Human + AI solutions streamline workflows, resulting in faster resolutions and more productive agents.
decrease in average handle time
decrease in average response time
instant resolution rate
more productive team
Meet Mim, the unique chatbot that runs on knowledge. Providing round-the- clock service—no need for coffee breaks—Mim is the secret to improving your response times, reducing your team’s workload, and delivering accurate responses—all thanks to a seamless integration with Dixa’s knowledge base. Plus, with no setup time required, Mim is at your service, ASAP.
Harness the power of GPT-powered tools with Mim Co-Pilot for agents. From enhancing and expanding emails and messages to matching style guides, and even providing on-the-fly translations and summaries, Dixa’s AI Assistant is your team’s secret weapon.
Eliminate the time wasted searching through old conversations for context. With Smart Conversation Summaries, your agents automatically receive concise overviews of a customer’s past interactions, equipping them with all the information needed to provide fast and personalized service.
Supercharge your sales efforts by equipping your agents with AI-powered insights. Our solutions enable agents to identify high-value conversations, allowing them to focus on these opportunities rather than repetitive inquiries. This approach drives upsell and cross-sell opportunities, personalizes customer interactions, and ultimately boosts revenue growth.
increase in conversion rate
increase in customer retention
Automatically prioritize customers based on criteria such as VIP status, customer lifetime value, high-churn potential, or any other parameter you choose. Ensure the right customer connects with the right agent at the right time, maximizing the potential for loyalty and satisfaction.
Nobody should be working from a shared inbox anymore. With Conversation Offers, your team doesn’t have to waste time sorting through customer inquiries. Conversations are automatically offered to agents based on the criteria you set, ensuring efficient and timely responses.
Integrate Dixa with your existing CRM or e-commerce platform to surface valuable data directly to your team. This enables them to easily identify up- and cross-sell opportunities, unlocking new revenue streams and enhancing overall customer experience.
Customer Friendship™ is at our core. By combining human empathy with AI precision, we delight your customers at every touchpoint. Our solutions guarantee personalized, timely interactions that consistently exceed customer expectations.
cross-channel customer recognition
increase in CSAT
fewer context switches
It’s true—eliminate headache-inducing workflows and witness the difference a happier, more productive team can make.
Every channel, including Phone, is natively built into Dixa, with no plug-ins required. This allows agents to work seamlessly across channels from a single screen, eliminating the need to switch windows or applications.
Provide your team with a single source of truth, enabling them to deliver accurate answers to tricky customer questions without needing to escalate to a colleague or manager.
Reach your customers wherever they are, no need for plug-ins, and give your agents a truly multi-channel platform: one screen with native voice, email, social media, messaging, and more.
Your team’s new home base – give your agents everything they need to provide fast & personalized service to customers.
AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.
Easy-to-read dashboards help you track and improve team performance, while built-in quality assurance helps your team get better every day.
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity.”
email backlog
contact per booking
time allocated to back office tasks
CSAT
efficiency
customer retention
There is great satisfaction for customers to find answers themselves. Our vision is that repetitive questions should be easy to find so our experts can spend time with customers offering product advice so makers can enjoy their craft more.”
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