Conversational Customer Service Platform

Customer service as it’s meant to be

Create effortless service experiences for teams and customers that unlock loyalty at scale.
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Loved by companies that love their customers

One platform, everything you need

Every channel, built-in

Reach your customers wherever they are, no need for plug-ins, and give your agents a truly omnichannel platform: one screen with native voice, email, social media, messaging, and more.

Intuitive agent workspace

Your team’s new home base – give your agents everything they need to provide fast & personalized service to customers, right at their fingertips.

Smart tools & automations

AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.

Powerful analytics & quality assurance

Easy-to-read dashboards help you track and improve team performance, and built-in QA helps your team get better every day.

After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement.

Stacy Justino Director of Customer Happiness at Wistia

We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”

Felicity Bell Head of Delight at Allplants
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We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha
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Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box
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