Where customer service becomes Customer Friendship™

Discover Dixa, the customer service platform that empowers agents and increases customer loyalty. Make every moment count, from first contact to peak lifetime value.
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Dixa Customer Engagement Platform - 36% LTV Increase

Value-driven customer service for outstanding business results

+17% Retention Increase

Unlock a lifetime of value with Customer Friendship™

Create stronger bonds with your customers for lasting emotional loyalty, higher CSAT, and powerful customer advocacy while seeing a direct impact on revenue and brand growth. The future of remarkable customer service starts with Customer Friendship™.

+30% FCR Increase

Empower your agents to deliver unbeatable experiences

Designed to help your agents drive business outcomes. Dixa intelligently matches customers with the right agent based on rules you set, like knowledge, CRM data, interaction history, and LTV, to create context-driven experiences for your customers.
+32% CSAT Increase

Transform your service with an innovative platform

Built from the ground up to unify customer engagement across every touchpoint–– messaging, live chat, email or voice –– in a single conversation for maximum impact. Dixa allows your agents and customers to connect seamlessly for a holistic experience.
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Rethink your customer experience with Dixa
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  • Intelligent routing that maximizes customer value

    See greater business impact with automation rules that route customers to the right agent based on data, lifetime value, interaction history, and more.

  • Goodbye omnichannel, hello multiexperience

    Offer service that transcends channels, providing agents & customers with a fluid, conversational way to interact for more powerful experiences.

  • AI that makes your teams remarkable

    Optimized in real time, our AI-powered knowledge base helps agents wow customers from first contact.

  • A timeline that enables Customer Friendship™

    Dixa’s searchable timeline weaves together customer data and agent know-how, bringing agents and customers closer together.

  • Effortless integrations

    Easily integrate with your CRM, ecommerce, and ERP systems to pull in real-time customer data and provide the best possible experience every time.

  • After switching to Dixa from another well-known player, we’ve seen tremendous business gains. Every agent gets matched with the right customer. As a result both agents and customers turn every interaction into a powerful experience that other competitors can’t replace.

    Kevin Tucker
    Director of Customer Service at Thule
    All customers

  • After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement.

    Stacy Justino
    Director of Customer Happiness at Wistia
    All customers

  • We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.

    Rob Pierce
    Customer Operations Director at Rapha
    All customers

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