Trusted by brands across 42 countries
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Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
One platform, every part of your CS operation
Unified Conversations
Customers reach out on chat, email, phone, WhatsApp, and social. Every conversation lives in one place with full history, so customers never have to repeat themselves and your team never loses context.
Workflow Automation
Conversations reach the right person based on skill, language, or priority. Build routing rules and automations visually without code, and stop spending time on manual triage.
Agent Workspace
Orders, past conversations, loyalty status, and AI-suggested replies, all in one screen. Your team resolves issues faster, and new hires get up to speed in days instead of weeks.
Performance & QA
Every conversation scored automatically against your criteria. Spot trends, surface coaching opportunities, and track performance across teams and channels, without manual review.
Mim AI Agent
Mim resolves routine inquiries across chat, email, and WhatsApp without human intervention. It learns from your knowledge base, handles refunds, tracking, and order changes, and hands off complex issues with full context.
AI Co-Pilot
AI assistance built into every conversation. Co-Pilot suggests replies, improves drafts, translates on the fly, and surfaces relevant knowledge articles, so your team responds faster and more accurately.
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
AI agents answer in seconds, customers never wait in queue
Refunds, tracking, order changes–the same questions fill your inbox every day. Mim, Dixa's own AI agent, resolves them across chat, email, and WhatsApp, and passes complex issues to your team with full context.
- Resolve up to 80% of inquiries without human intervention
- Handle peak volume, overnight inquiries and weekends automatically
- Go live in days using your existing knowledge base
See the full customer history, respond faster with AI assistance
No more asking customers to repeat themselves. Dixa loads their full history instantly and AI suggests the right response based on your policies.
- See orders, conversations, and loyalty status in one view
- Get AI-suggested replies based on your knowledge base
- Reduce handle time with instant context and suggestions
Every conversation routed, scored and measured automatically
Conversations reach the right person automatically based on rules you set. Trending issues surface before they escalate, and performance stays visible across every channel.
- Build routing and automation visually, no engineering needed
- Route by skill, language, VIP status, or custom rules
- Score conversations against your QA criteria with Auto-QA
Integrates with your existing tech stack
AI for customers. AI for your team.
Mim resolves inquiries autonomously. Co-Pilot helps your team respond faster.
Mim resolves customer inquiries end-to-end (refunds, tracking, order changes, FAQs) and hands off to humans when needed.
AI assistance for your entire team. Drafts and suggestions for agents, workflow optimization for managers, insights for leaders.
Hear from our customers
During peak times we had up to 4 agents a day spending their full time manually tagging and assigning tickets to the right teams. Today we don't need any! Dixa automatically tags all conversations, regardless of channel, to categories so they get redirected into the right queue."
Hobbii
Contorion
Oliver Bonas
"Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that's very important for the business because seasonal agents are 30% more expensive."
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.