Chatbot

A chatbot that feels like an agent.

Watch customer service costs decrease and loyalty go up with automation that doesn’t deflect but engages.

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Prioritize valuable conversations

Maximize live agent time and energy on more complex and higher priority queries

Speed up your time to resolution

Decrease resolution time and guide customers to self-service when possible

Boost your service productivity

Decrease customer service operational costs and increase team productivity

Reduce contact volume & increase customer loyalty.

Our chatbot greets, clarifies, and asks important questions to guide your customers through the fastest and most pleasant resolution journey. It’s extremely efficient, but won’t cramp your personal brand style.

Utilize your agents where you need them most.

Your agents’ time and energy should be maximized. Our chatbot improves customer service efficiency by automating queries that can easily be resolved with self-service. Build your response flow through a simple funnel to ensure customers get helpful and effective answers.

The same friendly face on every channel.

Make it easy for your customers to contact you and solve problems quickly on whichever channel they choose. From mobile to desktop, from Whatsapp to Facebook, our chatbot integrates seamlessly to say hello, mitigate friction, and create a positive connection wherever your customers want to chat.

Dixa’s chatbot helps us to deliver faster responses to our customers while reducing the number of inquiries which need a human touch. The chatbot empowers both our customers and agents.”

Verena Strunk-Wenzl Global Head of DTC Customer Experience @On Running

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