Zendesk vs. Dixa

Still using Zendesk?

Your customers deserve better.
… and so do you. Dixa has the UX your team’s been waiting for, enabling you to deliver the CX your customers dream of.
Every channel, out of the box

Not just a dressed-up ticketing system.

At Zendesk, when it comes to getting everything you need, it’s all about the plug-ins. Sure, you might eventually get all the features you need, but at what cost? (Literally.) With Dixa, there are no surprises and no hidden fees. We’re not a ticketing system pretending to be something else. We’ve got everything you need to deliver superior service, built-in.

  • Omnichannel platform with  all-native channels
  • Yes, even voice (no extra charge)
  • Modern & intuitive UX
Best-in-class support

Don’t worry, we won’t ghost you.

At Dixa, we practice what we preach. Our customers are our number one priority, so your customers can be yours. From set-up to “hold on–how does this work, again?”– we’ve got you covered. No need to submit a ticket into the void and wait weeks to hear back…

  • Get set up & ready in just three weeks
  • 24/7 support
  • Human-centric approach vs. “just look it up”

One screen is all you want.
With Dixa, it’s all you need.

Happy agents = happy customers

Get rid of headache-inducing workflows.

See the difference a happier, more productive, team can make. Your agents are frustrated using Zendesk: constantly repeating themselves, lost in the tabs, trying to gather context and find their next conversation. Elevate the agent experience with one unified screen that has everything they need, in one pristine view. And with conversation offers, and intelligent routing, your agents will get to the right conversation, right on time.

  • No more shared inboxes
  • Increase agent accountability
  • Reduce response time across channels

Your customers are lying to you

…Not on purpose, but, because despite what we see on the news, people are generally nice. Zendesk only offers a thumbs up / thumbs down CSAT, which, you guessed it, makes for a sea of that symbol beloved by hitchhikers. This turns your CSAT into a vanity metric rather than a way to get an accurate read on your customer experience. With Dixa, you get a 5-point CSAT that lets you gather real feedback and make real improvements.

Since switching from Zendesk, we’ve seen higher agent productivity than ever before, with improvements of over 22%. Dixa has allowed us to automate processes and show an overview of all channels, i.e. chat, email, and phone, all in one view.”

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a  platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Read customer story

We chose Dixa to eliminate the expanding backlog problem, CSAT and SLA are both improved, the agents feel. Dixa is really helping to deliver on our CX promise in a rapidly scaling business. Zendesk is a process for a process sake, but didn’t offer any value to Lingoda.”

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Ready to make the switch?

Book a personalized demo to see Dixa in action.