Zendesk vs. Dixa

Reasons why brands choose Dixa vs. Zendesk

Legacy ticketing systems, isolated data sources, and incident-driven communication are a thing of the past. At Dixa, we believe there’s a better way to create great experiences for customers and teams in a conversational, friendly and engaging way.

Book a demo

Conversations beat tickets, every time.

Great relationships don’t start by being seen as a number or task to be completed, which is the kind of mindset ticketing systems encourage. And the truth is, you don’t need tickets to help your customers – what you need is a system that puts the customer at the center and not the incident. We do this by organizing all customer interactions across channels into one threaded conversation history. This way agents can easily see the relationship with each customer instead of a single isolated interaction and in turn, have more meaningful and engaging conversations with customers.

True omnichannel means personalization at scale

Whether your business is B2C or B2B you’re still in the people business and all people want is to feel understood and appreciated. Dixa does this by eliminating channel silos so agents don’t have to constantly switch between different screens and tabs to access relevant data or respond to customers on different channels. Dixa brings everything together in one view so customers don’t have to repeat themselves and always feel known and agents can save time.

“We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce, Customer Operations Director at Rapha

Best-in-class usability and implementation

Say goodbye to IT! Built with usability top of mind, Dixa empowers customer service teams to take control of their setup and make changes on the fly. Consistently voted #1 by our very own users in usability and implementation, we strive to make our platform as intuitive as possible so agents and admins can focus on the customer, not the software.

Don’t just take our word for it, check out reviews by our very own users to see why we are the best Zendesk alternative out there!

Dixa user reviews
Dixa user reviews
Dixa user reviews
Dixa user reviews

24/7 Customer support

We want you to be successful in building a strong and loyal customer base, never having to worry about your customer service software, so we’ve made sure to always have your back. This is why Dixa has a Customer Success team and Customer Experience team ready to help you from the moment you become a user and beyond. Our customers are more than partners – they’re our friends.

Advanced routing capabilities

Shared team mailboxes lead to cherry-picking resulting in lower team performance. Customers crave real-time engagement from their favorite brands. Dixa smart routing enables teams to grow while maintaining a personalized, human touch when communicating with customers. Automate manual tasks with more speed and accuracy than a human, so your team can focus on the customer and not the software.

Discover a better way to support your agents and customers with Dixa

Book a Demo

The latest from Dixa.

customer loyalty at Dixa conversational customer service platform
CX
7 min read

New in 2023 – Dixa’s customer loyalty machine

Read more
Customer Service
5 min read

Is an effortless customer service experience possible?

Read more
Agent Experience
5 min read

The secrets to streamlining agent onboarding with quality assurance

Read more