Efficiency is the name of the game
Automate repetitive tasks so your agents can focus on what matters most, like priority customers or those who might churn.
Increase customer lifetime value
Greet customers by name, connect them with the agent they last spoke to, and prioritize your VIPS–all without any manual work.
Get a bird’s eye view of your team
Keep a real-time overview of all open conversations—across every channel—ready to be picked up by or offered to an agent.