Why Dixa?

Better conversations. Better business.

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Fast

From start to finish.
Set up in 24 hours.

Efficient

Customer service.
Runs like clockwork.

Effective

More meaningful conversations.
Better business.

Product

Omnichannel support at scale.

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Channels

Phone

Talk from anywhere.

Email

Automate email support.

Chat

Chat in realtime.

Facebook

Provide convenience.

WhatsApp

Reach 2 billion users.
Capabilities

Conversational

Like talking with a friend.

Prioritization

Focus on what's most important.

Personalization

Custom(er)-tailored communication.

Integrations

Supercharge your setup.

All Capabilities

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Stay in the know on status updates.

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Get down in the details
Why Dixa?

Better conversations. Better business.

Discover more
Fast

From start to finish.
Set up in 24 hours.

Efficient

Customer service.
Runs like clockwork.

Effective

More meaningful conversations.
Better business.

Product

Omnichannel support at scale.

Product tour
Channels

Phone

Talk from anywhere.

Email

Automate email support.

Chat

Chat in realtime.

Facebook

Provide convenience.

WhatsApp

Reach 2 billion users.
Capabilities

Conversational

Like talking with a friend.

Prioritization

Focus on what's most important.

Personalization

Custom(er)-tailored communication.

Integrations

Supercharge your setup.

All Capabilities

Customers
Pricing
Resources
Resources
Make improvementsMake improvements

Blog

Customer experience trends & tips.

Insights

Webinars, whitepapers, tools and stories.

Events

Live and virtual with our community.

Efficiency Calculator

Discover your potential ROI with Dixa.
Product support

Help center

Have questions? Get answers.

Product releases

Catch up on the latest & greatest.

System status

Stay in the know on status updates.

API Documentation

Get down in the details
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Overview

Terms of Service
Privacy
1. Information we collect 2. Use of information 3. Sharing of information 4. Your choices 5. California privacy rights 6. Minors privacy 7. Security 8. Cookies 9. Data storage and transfer 10. Data Processing 11. Changes to privacy policy 12. Contact and complaint
Cookies GDPR 3rd-party services SLA Data Processing Agreement Applicant Privacy Notice

3rd-party services used by Dixa

Dixa ApS

Vimmelskaftet 41A, 1 Sal.

1161 Copenhagen

DENMARK

VAT No.: 36561009

The following 3rd party services are the sub-processors of Dixa which can access our customer’s personal data. Sub-processors have entered into an agreement with Dixa (data processing agreement and supplier contract). The list will be updated on a regular basis with any changes.

Minimum subprocessors

Core sub-processors that are integrated in Dixa’s services and require to process the Customer’s data in order for the Customer to enjoy and make use of the Dixa Services.

SupplierLocationPurposeTransfer mechanismCategories of data
Amazon Web ServicesEU (Ireland/Germany)Data Center infrastructure (Hosting and computing power)All customer data in the Dixa services, especially: conversations, messages, notes, phone number, email, full name, phone call details, analytics reports
Mailchimp (aka. Mandrill)USATechnology/Infrastructure for e-mail handling (in- & out-bound email traffic for customers)EU SCCAny personal data the Customer relay to a recipient and receives from a sender via email using the Dixa Services.
TwilioIreland/USACall/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN providerBCR/EU SCCContact information, Customer communication data
Cumul.ioEUAnalytics technology + infrastructure to perform analytics.Analytical data reports pertaining to conversations (calls, messages) and on agents use of the platform
CloudKarafkaIrelandInfrastructure – Event stream management.All Customer Data subjected to an action/event in the Dixa Services.

Modular sub-processors

Sub-processors that may be used by Customer as part of the Dixa Services (if purchased as a serice). Only the modular sub-processors chosen to be used Customer are relevant in relation to the Customer’s data processing agreement.

SupplierLocationPurposeTransfer mechanismCategories of data
VoxboneIreland, Belgium, NetherLands, EU/EEA, USATelecommunications/VoIP providerEU SCCContact information, Customer communication data
DIDWWEU/USA/SingaporeTelecommunications/VoIP providerEU SCCContact information, Customer communication data
GradwellIrelandTelecommunications/VoIP providerContact information, Customer communication data
Elev.io Pty Ltd.AustraliaKnowledge base functionality.EU SCCContent stored and accessed in the knowledgebase functionality provided by Elev.io, including author information

Last updated: 24 September 2020

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