3rd Party Services

Last updated: 16 January 2023

This page provides information about the sub-processors that Dixa has engaged in accordance with its Data Processing Agreement to provide processing activities on customer’s personal data on behalf of customers.

Dixa will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates, Dixa will notify you by email of changes to this page.

Minimum subprocessors

Core sub-processors are integrated into Dixa’s services and required to process the customer’s personal data in order for the Customer to enjoy and make use of the Dixa Services.

SupplierLocationPurposeTransfer mechanismCategories of data
Amazon Web Services EMEA SARLIrelandData Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handlingAll customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports.
Cumul.io NVGermany/IrelandAnalytics technology + infrastructure to perform analytics.Analytical data reports pertaining to conversations (calls, messages) and on agents use of the platform.
Confluent, Inc.IrelandEvent stream managementEU SCCAll Customer Data subjected to an action/event in the Dixa Services.
Dixa Group Companies
SupplierLocationPurposeTransfer mechanismCategories of data
Dixa Estonia OüEstoniaPlatform development and maintenance.All customer data in the Dixa services.
Elev.io Pty LtdAustraliaPlatform development and maintenance.EU SCCAll customer data in the Dixa services.
Dixa GmbH (formely Solvemate GmbH)GermanyPlatform development and maintenance.All customer data in the Dixa services.
Miuros SASFrance/SpainPlatform development and maintenance.All customer data in the Dixa services.

Modular sub-processors

Sub-processors may be used by a Customer as part of the Dixa Services (if purchased as a service or channel). Sub-processors relevant to an individual customer will depend on add-ons and channels that the customer uses.

SupplierLocationPurposeTransfer mechanismCategories of data
Voxbone S.A. (Bandwidth Inc.)Ireland, Belgium, Netherlands, USATelecommunications/ VoIP providerEU SCCContact information, Customer communication data
DIDWW Ireland LimitedGermany/Ireland/USA/SingaporeTelecommunications/ VoIP providerEU SCCContact information, Customer communication data
Gradwell Communications Ltd.UK/EU/USATelecommunications/ VoIP providerEU SCCContact information, Customer communication data
Elev.io Pty LtdAustralia/USAKnowledge base functionality.EU SCCContent stored and accessed in the knowledge base functionality provided by Elev.io, including author information.
Twilio, Inc.Ireland/USACall/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN providerBCR/EU SCCContact information, Customer communication data
Avoxi, Inc.USATelecommunications/ VoIP providerEU SCCContact information, Customer communication data
Smooch (Zendesk, Inc.)USATelecommunications provider for instant messaging (whatsapp)EU SCCContact information, Customer communication data
Dixa GmbH (formely Solvemate GmbH)GermanyChatbot intelligenceContent stored in the chatbot functionality, such as personal identification, contact information, and inputs of end-users sent in the feedback forms.
Miuros SASFrance/ Germany/Spain/USACustomer Service Performance Platform/ AnalyticsEU SCCContent used for the analytical data reports, including personal identification, analytics, contact information, and messages.
Bird Eats Bug (Bird Labs GmbH)Germany/Ireland/France//USA/UKBug reportingEU SCCAll customer data included in the bug report.
Smooch (Zendesk, Inc.)USATelecommunications provider for instant messaging (whatsapp)EU SCCContact information, Customer communication data.


Dixa ApS
Vimmelskaftet 41A, 1 Sal.
1161 Copenhagen
DENMARK
VAT No.: 36561009

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