Voxbone S.A. (Bandwidth Inc.) | Ireland, Belgium, Netherlands, USA | Telecommunications/ VoIP provider | EU SCC | Contact information, Customer communication data |
DIDWW Ireland Limited | EU/USA/Singapore | Telecommunications/ VoIP provider | EU SCC | Contact information, Customer communication data |
Gradwell Communications Ltd. | UK/EU/USA | Telecommunications/ VoIP provider | EU SCC | Contact information, Customer communication data |
Elev.io Pty Ltd | Australia/USA | Knowledge base functionality. | EU SCC | Content stored and accessed in the knowledge base functionality provided by Elev.io, including author information. |
Twilio, Inc. | Ireland/USA | Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider | BCR/EU SCC | Contact information, Customer communication data |
Avoxi, Inc. | USA | Telecommunications/ VoIP provider | EU SCC | Contact information, Customer communication data |
Smooch (Zendesk, Inc.) | USA | Telecommunications provider for instant messaging (whatsapp) | EU SCC | Contact information, Customer communication data |
Solvemate GmbH | Germany/ USA | Chatbot intelligence | EU SCC | Content stored in the chatbot functionality, such as personal identification, contact information, and inputs of end-users sent in the feedback forms. |
Miuros SAS | France/ Germany/Spain/USA | Customer Service Performance Platform/ Analytics | EU SCC | Content used for the analytical data reports, including personal identification, analytics, contact information, and messages. |