Channel-neutral conversations beat tickets.
A ticket, by its very nature, is mainly transactional and has worked in the past in facilitating a practical resolution. But today’s customers expect more than just a practical, impersonal transaction. They expect a highly personal, omnichannel customer experience. In order to achieve this, support teams must be able to accurately prioritize and route every single customer inquiry to the right agent at the right time, regardless of the channel used.
Dixa’s channel-neutral software enables continuous friction-free conversations, allowing support agents to deliver highly personal responses to every customer, on their channel of choice.