Compare Plans

No matter your size or ambitions, we’ve got a plan for you.

Essential

Growth

Ultimate

Custom

Channels
Dixa Messenger
Dixa Messenger Bulletin Board
Mobile SDK
Contact Form API
Phone
Email
Live Chat
SMS
Facebook Messenger
Instagram
Whatsapp
Contact Forms
Simultaneous Ring (Forward to Mobile)
Click-to-Call (Supported in Desktop App for Mac and Windows)
IVR
Call Forwarding
Call Recording
Customer Callback
Call Monitoring (Listen in and Join Conversation)
Voicemail
Custom Wait Music
Queue Position Announcements
Custom Email Signatures
Custom Email Support (SPF and DKIM)
Templates for Quick Responses and Auto-replies
External Forwarding for Calls
Email Attachments (Up to 20MB)
Number Porting (Keep Your Existing Numbers)
Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
Phone Numbers in 160+ Countries
Premium Phone Numbers
Toll-Free Numbers
Internal Calls
Rich Text Emails
Route Chats Based on URL
Route Chats Based on Language
Customize Look and Location of Chat Widget
Customize When and Where Chat Widget Appears
Display Name for Agent Anonymity
Custom Conversation Attributes
Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.
Customer Management
Conversation Overview
Automatic Customer Creation
Automatic Customer Recognition
Contact Database (Customers and Companies)
See Conversation History for a Specific Contact
Filtered Real-time Overview of Waiting Conversations
Productivity & Collaboration
Advanced Search
Saved Searches
Internal Notes
Tag and Categorize All Conversations
Conversation Timeline (Complete Contact History)
Side Conversations
Customer Timeline (Complete Contact History)
Transfer Calls and Conversations to a Queue
Assisted Transfers
Blind Transfers
Bulk Actions
Automatic Language Detection on Written Channels
Scheduled Outbound Conversations
Send Chat Transcripts Via Email
Advanced Conversation Automations
Reporting & Analytics
Real-time Analytics
Activity Log
Full Conversation Log Data Exports
Historical Analytics
Real-time Dashboard for Queues (with TV Mode)
Daily Queue Performance Stats (Updates in Real-Time)
Daily Team Performance Stats (Updates in Real-Time)
Analytics Reports
CSAT for Email, Dixa Messenger, and Live Chat
Activity Log API
Routing
Automatic Offers
Intelligent Routing
Unlimited Queues
Preferred Agents
Last Agent Routing
Agent Priority
Queue Priority
Set Opening Hours
Queue Overflows and Time-Outs
Set Individual Service Levels Per Queue
Workload Limits
Set Agent Presence Per Channel
Customizable Wrap-up Time
Flow Editor for Email, Phone Calls and Live Chat
Claim Conversations in Real Time
Agent Collision Detection
Routing With External Data
Routing in Dixa Messenger
Platform
Integrations
Custom Cards
Custom Integrations
Webhooks
Salesforce Integration (CRM)
Multiple Organizations
Easily scale your CS efforts using multiple Dixa setups for different sub-brands or locations. Users with access to multiple organizations can switch between them using the sidebar.
Sandbox Access
Knowledge
External Knowledge Base
Knowledge-Centered Service
Team Management
Upgrade & Downgrade New Users as Needed
Add New Agents & Admins as Needed
Agent Teams
Agent Identity with SCIM

Channels

  • Dixa Messenger
    Essential
    Growth
    Ultimate
    Custom
  • Dixa Messenger Bulletin Board
    Essential
    Growth
    Ultimate
    Custom
  • Mobile SDK
    Essential
    Growth
    Ultimate
    Custom
  • Contact Form API
    Essential
    Growth
    Ultimate
    Custom
  • Phone
    Growth
    Ultimate
    Custom
  • Email
    Growth
    Ultimate
    Custom
  • Live Chat
    Growth
    Ultimate
    Custom
  • SMS
    Growth
    Ultimate
    Custom
  • Facebook Messenger
    Growth
    Ultimate
    Custom
  • Instagram
    Growth
    Ultimate
    Custom
  • Whatsapp
    Growth
    Ultimate
    Custom
  • Contact Forms
    Growth
    Ultimate
    Custom
  • Simultaneous Ring (Forward to Mobile)
    Growth
    Ultimate
    Custom
  • Click-to-Call (Supported in Desktop App for Mac and Windows)
    Growth
    Ultimate
    Custom
  • IVR
    Growth
    Ultimate
    Custom
  • Call Forwarding
    Growth
    Ultimate
    Custom
  • Call Recording
    Growth
    Ultimate
    Custom
  • Customer Callback
    Growth
    Ultimate
    Custom
  • Call Monitoring (Listen in and Join Conversation)
    Growth
    Ultimate
    Custom
  • Voicemail
    Growth
    Ultimate
    Custom
  • Custom Wait Music
    Growth
    Ultimate
    Custom
  • Queue Position Announcements
    Growth
    Ultimate
    Custom
  • Custom Email Signatures
    Growth
    Ultimate
    Custom
  • Custom Email Support (SPF and DKIM)
    Growth
    Ultimate
    Custom
  • Templates for Quick Responses and Auto-replies
    Growth
    Ultimate
    Custom
  • External Forwarding for Calls
    Growth
    Ultimate
    Custom
  • Email Attachments (Up to 20MB)
    Growth
    Ultimate
    Custom
  • Number Porting (Keep Your Existing Numbers)
    Growth
    Ultimate
    Custom
  • Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
    Growth
    Ultimate
    Custom
  • Phone Numbers in 160+ Countries
    Growth
    Ultimate
    Custom
  • Premium Phone Numbers
    Growth
    Ultimate
    Custom
  • Toll-Free Numbers
    Growth
    Ultimate
    Custom
  • Internal Calls
    Growth
    Ultimate
    Custom
  • Rich Text Emails
    Growth
    Ultimate
    Custom
  • Route Chats Based on URL
    Growth
    Ultimate
    Custom
  • Route Chats Based on Language
    Growth
    Ultimate
    Custom
  • Customize Look and Location of Chat Widget
    Growth
    Ultimate
    Custom
  • Customize When and Where Chat Widget Appears
    Growth
    Ultimate
    Custom
  • Display Name for Agent Anonymity
    Growth
    Ultimate
    Custom
  • Custom Conversation Attributes
    Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.
    Growth
    Ultimate
    Custom