Compare Plans

No matter your size or ambitions, we’ve got a plan for you.

  • $
  • £

Essential

$39

per agent / month

Growth

$89

per agent / month

Ultimate

$139

per agent / month
Book a demo
Book a demo
Book a demo
Channels
Dixa Messenger
Dixa Messenger Bulletin Board
Mobile SDK
Contact Form API
Phone
Email
Live Chat
SMS
Facebook Messenger
Instagram
Whatsapp
Contact Forms
Simultaneous Ring (Forward to Mobile)
Click-to-Call (Supported in Desktop App for Mac and Windows)
IVR
Call Forwarding
Call Recording
Customer Callback
Call Monitoring (Listen in and Join Conversation)
Voicemail
Custom Wait Music
Queue Position Announcements
Custom Email Signatures
Custom Email Support (SPF and DKIM)
Templates for Quick Responses and Auto-replies
External Forwarding for Calls
Email Attachments (Up to 20MB)
Number Porting (Keep Your Existing Numbers)
Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
Phone Numbers in 160+ Countries
Premium Phone Numbers
Toll-Free Numbers
Internal Calls
Rich Text Emails
Route Chats Based on URL
Route Chats Based on Language
Customize Look and Location of Chat Widget
Customize When and Where Chat Widget Appears
Display Name for Agent Anonymity
Custom Conversation Attributes
Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.
Customer Management
Conversation Overview
Automatic Customer Creation
Automatic Customer Recognition
Contact Database (Customers and Companies)
See Conversation History for a Specific Contact
Filtered Real-time Overview of Waiting Conversations
Productivity & Collaboration
Advanced Search
Saved Searches
Internal Notes
Tag and Categorize All Conversations
Conversation Timeline (Complete Contact History)
Side Conversations
Customer Timeline (Complete Contact History)
Transfer Calls and Conversations to a Queue
Assisted Transfers
Blind Transfers
Bulk Actions
Automatic Language Detection on Written Channels
Scheduled Outbound Conversations
Send Chat Transcripts Via Email
Advanced Conversation Automations
Reporting & Analytics
Real-time Analytics
Activity Log
Full Conversation Log Data Exports
Historical Analytics
Real-time Dashboard for Queues (with TV Mode)
Daily Queue Performance Stats (Updates in Real-Time)
Daily Team Performance Stats (Updates in Real-Time)
Analytics Reports
CSAT for Email, Dixa Messenger, and Live Chat
Activity Log API
Routing
Automatic Offers
Intelligent Routing
Unlimited Queues
Preferred Agents
Last Agent Routing
Agent Priority
Queue Priority
Set Opening Hours
Queue Overflows and Time-Outs
Set Individual Service Levels Per Queue
Workload Limits
Set Agent Presence Per Channel
Customizable Wrap-up Time
Flow Editor for Email, Phone Calls and Live Chat
Claim Conversations in Real Time
Agent Collision Detection
Routing With External Data
Routing in Dixa Messenger
Platform
Integrations
Custom Cards
Custom Integrations
Webhooks
Salesforce Integration (CRM)
Multiple Organizations
Easily scale your CS efforts using multiple Dixa setups for different sub-brands or locations. Users with access to multiple organizations can switch between them using the sidebar.
Sandbox Access
Knowledge
External Knowledge Base
Knowledge-Centered Service
Team Management
Upgrade & Downgrade New Users as Needed
Add New Agents & Admins as Needed
Agent Teams
Agent Identity with SCIM

Channels

  • Dixa Messenger
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Dixa Messenger Bulletin Board
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Mobile SDK
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Contact Form API
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Phone
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Email
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Live Chat
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • SMS
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Facebook Messenger
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Instagram
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Whatsapp
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Contact Forms
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Simultaneous Ring (Forward to Mobile)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Click-to-Call (Supported in Desktop App for Mac and Windows)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • IVR
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Call Forwarding
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Call Recording
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customer Callback
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Call Monitoring (Listen in and Join Conversation)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Voicemail
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Wait Music
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Queue Position Announcements
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Email Signatures
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Email Support (SPF and DKIM)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Templates for Quick Responses and Auto-replies
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • External Forwarding for Calls
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Email Attachments (Up to 20MB)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Number Porting (Keep Your Existing Numbers)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Phone Numbers in 160+ Countries
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Premium Phone Numbers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Toll-Free Numbers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Internal Calls
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Rich Text Emails
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Route Chats Based on URL
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Route Chats Based on Language
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customize Look and Location of Chat Widget
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customize When and Where Chat Widget Appears
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Display Name for Agent Anonymity
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Conversation Attributes
    Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month

Customer Management

  • Conversation Overview
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Automatic Customer Creation
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Automatic Customer Recognition
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Contact Database (Customers and Companies)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • See Conversation History for a Specific Contact
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Filtered Real-time Overview of Waiting Conversations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month

Productivity & Collaboration

  • Saved Searches
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Internal Notes
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Tag and Categorize All Conversations
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Conversation Timeline (Complete Contact History)
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Side Conversations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customer Timeline (Complete Contact History)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Transfer Calls and Conversations to a Queue
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Assisted Transfers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Blind Transfers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Bulk Actions
    Ultimate
    $139 per agent / month
  • Automatic Language Detection on Written Channels
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Scheduled Outbound Conversations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Send Chat Transcripts Via Email
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Advanced Conversation Automations
    Ultimate
    $139 per agent / month

Reporting & Analytics

  • Real-time Analytics
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Activity Log
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Full Conversation Log Data Exports
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Historical Analytics
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Real-time Dashboard for Queues (with TV Mode)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Daily Queue Performance Stats (Updates in Real-Time)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Daily Team Performance Stats (Updates in Real-Time)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Analytics Reports
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • CSAT for Email, Dixa Messenger, and Live Chat
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Activity Log API
    Ultimate
    $139 per agent / month

Routing

  • Automatic Offers
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Intelligent Routing
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Unlimited Queues
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Preferred Agents
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Last Agent Routing
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Agent Priority
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Queue Priority
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Set Opening Hours
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Queue Overflows and Time-Outs
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Set Individual Service Levels Per Queue
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Workload Limits
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Set Agent Presence Per Channel
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customizable Wrap-up Time
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Flow Editor for Email, Phone Calls and Live Chat
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Claim Conversations in Real Time
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Agent Collision Detection
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Routing With External Data
    Ultimate
    $139 per agent / month
  • Routing in Dixa Messenger
    Ultimate
    $139 per agent / month

Platform

  • Integrations
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Cards
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Integrations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Webhooks
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Salesforce Integration (CRM)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Multiple Organizations
    Easily scale your CS efforts using multiple Dixa setups for different sub-brands or locations. Users with access to multiple organizations can switch between them using the sidebar.
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Sandbox Access
    Ultimate
    $139 per agent / month

Knowledge

  • External Knowledge Base
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Knowledge-Centered Service
    Ultimate
    $139 per agent / month

Team Management

  • Upgrade & Downgrade New Users as Needed
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Add New Agents & Admins as Needed
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Agent Teams
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Agent Identity with SCIM
    Ultimate
    $139 per agent / month

All pricing plans have a 7-seat minimum.
Monthly, quarterly, or six-month billing frequency will incur a surcharge to the annual billing prices shown.
For packages under 7 seats, please reach out.

After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement.

Stacy Justino Director of Customer Happiness at Wistia

We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”

Felicity Bell Head of Delight at Allplants
Read customer story

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha
Read customer story

Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box
Read customer story

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.