Compare Plans

No matter your size or ambitions, we’ve got a plan for you.

  • $
  • £

Essential

$39

per agent / month

Growth

$89

per agent / month

Ultimate

$139

per agent / month
Book a demo
Book a demo
Book a demo

Channels

Dixa Messenger
Dixa Messenger Bulletin Board
Mobile SDK
Contact Form API
Phone
Email
Live Chat
SMS
Facebook Messenger
Instagram
Twitter
Whatsapp
Contact Forms
Simultaneous Ring (Forward to Mobile)
Click-to-Call (Supported in Desktop App for Mac and Windows)
IVR
Call Forwarding
Call Recording
Customer Callback
Call Monitoring (Listen in and Join Conversation)
Voicemail
Custom Wait Music
Queue Position Announcements
Custom Email Signatures
Custom Email Support (SPF and DKIM)
Templates for Quick Responses and Auto-replies
External Forwarding for Calls
Email Attachments (Up to 20MB)
Number Porting (Keep Your Existing Numbers)
Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
Phone Numbers in 160+ Countries
Premium Phone Numbers
Toll-Free Numbers
Internal Calls
Rich Text Emails
Route Chats Based on URL
Route Chats Based on Language
Customize Look and Location of Chat Widget
Customize When and Where Chat Widget Appears
Display Name for Agent Anonymity

Customer Management

Conversation Overview
Automatic Customer Creation
Automatic Customer Recognition
Contact Database (Customers and Companies)
See Conversation History for a Specific Contact
Filtered Real-time Overview of Waiting Conversations

Productivity & Collaboration

Advanced Search
Saved Searches
Internal Notes
Tag and Cataegorize All Conversations
Conversation Timeline (Complete Contact History)
Side Conversations
Customer Timeline (Complete Contact History)
Transfer Calls and Conversations to a Queue
Assisted Transfers
Blind Transfers
Bulk Actions
Automatic Language Detection on Written Channels
Scheduled Outbound Conversations
Send Chat Transcripts Via Email
Advanced Conversation Automations

Reporting & Analytics

Real-time Analytics
Activity Log
Full Conversation Log Data Exports
Historical Analytics
Real-time Dashboard for Queues (with TV Mode)
Daily Queue Performance Stats (Updates in Real-Time)
Daily Team Performance Stats (Updates in Real-Time)
Analytics Reports
CSAT for Email, Dixa Messenger, and Live Chat
Activity Log API

Routing

Automatic Offers
Intelligent Routing
Unlimited Queues
Preferred Agents
Last Agent Routing
Agent Priority
Queue Priority
Set Opening Hours
Queue Overflows and Time-Outs
Set Individual Service Levels Per Queue
Workload Limits
Set Agent Presence Per Channel
Customizable Wrap-up Time
Flow Editor for Email, Phone Calls and Live Chat
Claim Conversations in Real Time
Agent Collision Detection
Routing With External Data
Routing in Dixa Messenger
Contextual Routing With External Data

Platform

Integrations
Custom Cards
Custom Integrations
Webhooks
Salesforce Integration (CRM)
Sandbox Access

Knowledge

External Knowledge Base
Knowledge-Centered Service

Team Management

Upgrade & Downgrade New Users as Needed
Add New Agents & Admins as Needed
Agent Teams
Agent Identity with SCIM

Channels

  • Dixa Messenger
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Dixa Messenger Bulletin Board
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Mobile SDK
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Contact Form API
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Phone
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Email
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Live Chat
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • SMS
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Facebook Messenger
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Instagram
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Twitter
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Whatsapp
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Contact Forms
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Simultaneous Ring (Forward to Mobile)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Click-to-Call (Supported in Desktop App for Mac and Windows)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • IVR
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Call Forwarding
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Call Recording
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customer Callback
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Call Monitoring (Listen in and Join Conversation)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Voicemail
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Wait Music
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Queue Position Announcements
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Email Signatures
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Custom Email Support (SPF and DKIM)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Templates for Quick Responses and Auto-replies
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • External Forwarding for Calls
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Email Attachments (Up to 20MB)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Number Porting (Keep Your Existing Numbers)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Phone Numbers in 160+ Countries
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Premium Phone Numbers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Toll-Free Numbers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Internal Calls
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Rich Text Emails
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Route Chats Based on URL
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Route Chats Based on Language
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customize Look and Location of Chat Widget
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customize When and Where Chat Widget Appears
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Display Name for Agent Anonymity
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month

Customer Management

  • Conversation Overview
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Automatic Customer Creation
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Automatic Customer Recognition
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Contact Database (Customers and Companies)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • See Conversation History for a Specific Contact
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Filtered Real-time Overview of Waiting Conversations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month

Productivity & Collaboration

  • Saved Searches
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Internal Notes
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Tag and Cataegorize All Conversations
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Conversation Timeline (Complete Contact History)
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Side Conversations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Customer Timeline (Complete Contact History)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Transfer Calls and Conversations to a Queue
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Assisted Transfers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Blind Transfers
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Bulk Actions
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Automatic Language Detection on Written Channels
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Scheduled Outbound Conversations
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Send Chat Transcripts Via Email
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Advanced Conversation Automations
    Ultimate
    $139 per agent / month

Reporting & Analytics

  • Real-time Analytics
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Activity Log
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Full Conversation Log Data Exports
    Essential
    $39 per agent / month
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Historical Analytics
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Real-time Dashboard for Queues (with TV Mode)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Daily Queue Performance Stats (Updates in Real-Time)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Daily Team Performance Stats (Updates in Real-Time)
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Analytics Reports
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • CSAT for Email, Dixa Messenger, and Live Chat
    Growth
    $89 per agent / month
    Ultimate
    $139 per agent / month
  • Activity Log API
    Ultimate
    $139 per agent / month

Routing

  • Automatic Offers
    Essential
    $39 per agent / month