eBooks & reports

Customer service eBooks & reports

Discover our library of essential ebooks & reports to help you level up your CX and deliver results like never before.

All eBooks & reports

The Impact of Software on Customer Support in 2023

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IDC Info Snapshot: Prioritizing Customers Isn’t Enough

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2023 Holiday Support Season Trend Report

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The Fundamentals of Quality Assurance

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Goodbye to Tickets – Furniture & Home Accessories

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3 Actionable Strategies to Improve Customer Retention

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Create Lasting Relationships Through Meaningful Experiences

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eBook: Why Ticketing Systems Create a Terrible CX

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5 Signs It’s Time to Switch From Tickets to Conversations

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Beginner’s Guide to Customer Service Chatbots

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The Ultimate Guide to Creating a Self-Service Knowledge Base

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2023 Guide to eCommerce Customer Service

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5 CX Trends to Supercharge Your Customer Service in 2023

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6 Must-Have Customer Service Tools When Consolidating Your Tech Stack

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Quick Guide to Knowledge-Centered Service

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scaling a support team

Scaling a Customer Support Team

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3 Customer Service Strategies to Improve and Measure Customer Loyalty

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State of the Agent Experience

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The ultimate guide to your Net Promoter Score

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Reconnecting the Customer Experience

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