eBooks & reports

Customer service eBooks & reports

Discover our library of essential ebooks & reports to help you level up your CX and deliver results like never before.

All eBooks & reports

2024 Guide to Customer Service: Benchmarks & Best Practices

Read more

8 Customer Service Strategies to Elevate Your CX Game in 2024

Read more

6 Easy Ways to Use AI in Your Customer Service

Read more

9 Best Practices to Boost Customer Service Performance and Keep Your Customers Happy

Read more

The Impact of Software on Customer Support in 2023

Read more

IDC Info Snapshot: Prioritizing Customers Isn’t Enough

Read more

2023 Holiday Support Season Trend Report

Read more

The Fundamentals of Quality Assurance

Read more

Goodbye to Tickets – Furniture & Home Accessories

Read more

3 Actionable Strategies to Improve Customer Retention

Read more

Create Lasting Relationships Through Meaningful Experiences

Read more

eBook: Why Ticketing Systems Create a Terrible CX

Read more

5 Signs It’s Time to Switch From Tickets to Conversations

Read more

Beginner’s Guide to Customer Service Chatbots

Read more

The Ultimate Guide to Creating a Self-Service Knowledge Base

Read more

2023 Guide to eCommerce Customer Service

Read more

5 CX Trends to Supercharge Your Customer Service in 2023

Read more

6 Must-Have Customer Service Tools When Consolidating Your Tech Stack

Read more

Quick Guide to Knowledge-Centered Service

Read more
scaling a support team

Scaling a Customer Support Team

Read more

3 Customer Service Strategies to Improve and Measure Customer Loyalty

Read more

State of the Agent Experience

Read more

The ultimate guide to your Net Promoter Score

Read more

Reconnecting the Customer Experience

Read more