Customer Friendship™ Conversations

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Keeping the Technical Simple with Cristina Martinez of Whisker

Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that’s been taking the internet by storm. Getting customer experience right can be hard at the best of times…

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Finding the Customer Friendships You Didn’t Know You Had

How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch

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Never Let Perfect Get in the Way of Better, with Harriet Treadwell of Butternut Box

Butternut Box is changing the game in the dog food industry by creating personalized food plans for dogs and delivering their high-quality products straight to customers’ front doors.

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