Podcasts Keeping the Technical Simple with Cristina Martinez of Whisker Available on : Spotify Apple Podcasts Google Podcasts Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that’s been taking the internet by storm. Getting customer experience right can be hard at the best of times — and that’s when you’re not dealing with a product as complex as a robot! On top of that, Whisker is based entirely in the USA, the nation with the best reputation on the planet for customer service so they have a lot to live up to. Cristina tells us why. Finding the Customer Friendships You Didn’t Know You Had How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch Read more Never Let Perfect Get in the Way of Better, with Harriet Treadwell of Butternut Box Butternut Box is changing the game in the dog food industry by creating personalized food plans for dogs and delivering their high-quality products straight to customers’ front doors. Read more