Blog

Your one-stop shop for CX trends & insights

Explore ways to improve your customer service, level up your customer experience, grow your customer base, and more.
Categories
Customer experience
Dixa life
Customer service
Agent experience
Dixa life
7 min read

Dixa wins 34 new badges and awards in G2 fall report 2023

Read more
Customer service
7 min read

3 mistakes to avoid when evaluating customer service performance

Read more
Dixa life
6 min read

A human-centric approach to AI 

Read more
Customer service
7 min read

10 critical agent performance metrics you need to know

Read more
Customer experience
7 min read

Customer sentiment analysis: When CSAT surveys let you down

Read more
Customer service
12 min read

The essential guide to customer service quality assurance

Read more
Customer experience
6 min read

How to choose the best customer service channels

Read more
Customer service
5 min read

3 reasons your customer service team will love chatbots

Read more
How to enrich your customer experience with AI in customer service
Customer experience
6 min read

How to enrich your CX with AI in customer service

Read more

Get CX insights, proven strategies, & the latest news in your inbox every week!