AI in Customer Service

Your one-stop shop for CX trends & insights

Explore ways to improve your customer service, level up your customer experience, grow your customer base, and more.
Categories
Customer experience
Dixa life
Customer service
Agent experience
AI in Customer Service
AI in Customer Service
7 min watch

5 metrics to track the impact of AI on your customer service

Read more
AI in Customer Service
7 min watch

7 benefits of AI knowledge bases for increasing customer service efficiency

Read more
AI in Customer Service
7 min watch

5 ways to boost customer retention with AI and measure it

Read more
Customer service
7 min watch

3 mistakes to avoid when evaluating customer service performance

Read more
Dixa life
6 min watch

A human-centric approach to AI 

Read more
Customer service
7 min watch

10 critical agent performance metrics you need to know

Read more
Customer service
12 min watch

The essential guide to customer service quality assurance

Read more
Customer experience
6 min watch

How to choose the best customer service channels

Read more
Customer service
5 min watch

3 reasons your customer service team will love chatbots

Read more

Get CX insights, proven strategies, & the latest news in your inbox every week!