Events

Live Events and Webinars

Join our community of CX experts for virtual and in-person events that will inspire you to transform how you engage with your customers.

Stay up to date on trends and forecasts, up-skill your team, and drive growth and loyalty through a great customer experience.

Don’t miss our upcoming events

Webinar
06 Mar 2024 – 17:00

How to Build an AI-First Support Ecosystem

New AI technology means new ways for CX leaders to improve efficiency, reduce costs, and boost CSAT. But where is the best place to use AI in your CX strategy?

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UK
13 Mar 2024 – 08:30

London Breakfast Seminar: Creating Exceptional CX

Building extraordinary CX is a remarkable amount of effort! Join us for an insights-filled breakfast, uncover the tactics other brands are using to succeed, and connect with others!

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Central Europe
10 Sep 2024 – 17:00

Berlin CX Meet Up Sept 2024

You’re in the best of CX circles – come join us for guest speakers, networking and more! Join our #CXHappinessMeetUp in Berlin Mitte.

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UK
17 Sep 2024 – 17:00

London CX Meet Up Sept 2024

#CXHappinessMeetUp is a meetup for people working in customer support and success. Join our CX Happy Hour in London!

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UK
05 Dec 2024 – 17:00

London CX Meet Up Dec 2024

#CXHappinessMeetUp is a meetup for people working in customer support and success. Join our CX Happy Hour in London!

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Did you miss one of our events?

Webinar
40 min read

Ride the peak season tidal wave: 6 top tips

Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time!

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Webinar
50 min read

Unlock the powers of GPT and AI with a solid knowledge base

Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up.

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Webinar
50 min read

ChatGPT is coming for your customer service job!

ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried?

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Our CX library of knowledge awaits you.
Watch all our recorded events and webinars, on-demand.

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