Salesforce Service Cloud vs. Dixa

Dixa, the Future-ready Alternative to Salesforce Service Cloud

Dixa is revolutionizing the world of CRM, customer engagement, and customer support through an all-in-one, unified platform.

Are you still using Salesforce Service Cloud?

Wave goodbye to fragmented conversations, incompatible systems, and high-cost consultancies. We offer the future-ready Salesforce alternative you’ve been craving. Dixa is the only customer service platform that consolidates tools, processes, and data into a holistic channel-neutral solution, giving you unparalleled insights into customer behavior and enabling smooth customer journeys that everyone—agents, customers, and businesses—will rave about. Embrace cutting-edge technology to keep pace with today’s consumer demands and set your team up for success in 2023 and beyond:

  • Decrease abandon rate and improve time-to-resolution
  • Reduce clicks and boost agent efficiency
  • Improve CSAT

Dixa vs. Salesforce Service Cloud

CriteriaDixaSalesforce Service Cloud
Ease of Use86%81%
Ease of Setup87%76%
Ease of Admin88%80%
Workflow Efficiency86%82%
Ticket Collaboration82%82%
Response Automation84%82%
Customer & Contact Database84%84%
Text Summarization78%77%
Quality of Support91%85%
Quality of Partnership91%85%
Product Direction86%78%

All satisfaction statistics are based on user ratings from G2® Comparison: Dixa and Salesforce Service Cloud.

Comparison data current as of 31-8-2023.

Born to improve your customer experience.

Choose your tool with customers and service teams in mind. Dixa was born with customer service at its core and is designed to deliver exceptional experiences. We care about the end-to-end customer journey, rather than just focusing on sales cycles.

Centralize Your Toolbox

Effortlessly surfaces all data from various customer touchpoints into a unified workspace, offering a 360-degree view of each customer’s journey. Optimize and manage all your technology solutions from a single view.

  • All-in-one platform
  • Modern & intuitive UX
  • IT-free admin

One screen is all you want.
With Dixa, it’s all you need.

Quick Implementation and Personalization

Launch a comprehensive omnichannel customer experience in just days, thanks to Dixa’s intuitive tools for setting up communication channels, customizing your brand, configuring business rules, and integrating third-party platforms. Eliminate the need for specialized administrators or costly consultants by leveraging our best-in-class onboarding team to help you build and deploy your tailored Dixa setup.

  • Easy setup
  • Super fast time-to-value
  • Migrate your existing tickets conversations

Unified Channel Support

Deliver exceptional customer support across email, chat, social media, SMS, and voice from a unified view. Seamlessly switch between channels to meet customers where they’re most comfortable, use historical data for personalized engagements, and take advantage of our all-native channels—including voice.

  • Omnichannel platform with all-native channels
  • Switch between channels effortlessly
  • Use historical data to tailor engagements

AI-Powered Efficiency

Experience the perfect blend of human intuition and AI efficiency with Dixa’s Human + AI approach, designed to let your team focus on high-value conversations. At the same time, our system expertly handles routine inquiries. Significantly reduce response times with AI-driven rapid self-serve options.

  • Co-pilot enhances agent efficiency by offering smart tools such as grammar checking, summarization, reply suggestions, and translation.
  • Mim, our AI-powered, setup-free chatbot, assists your team in handling routine tasks effortlessly.
  • Our AI-driven Knowledge Base is the fountainhead for all the improvements your team needs to become more effective.

I take a data-driven approach to customer service and Dixa helps me do that. Dixa allows us to monitor performance metrics such as response times, ticket volumes, customer satisfaction scores, and agent productivity. These insights help identify areas for improvement, optimize processes, and enhance overall efficiency.”

Cristina Martinez Senior Director of Customer Experience, Whisker

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a  platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director, Rapha
Read customer story

As a small team we didn’t have dev resources internally to execute a proper migration, including importing conversation history. Dixa helped us migrate our customer and conversation data, in addition to giving us Customer Success resources to get set up and onboarded quickly.”

Katherine Pan VP of Creator Support, Podia

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Ready to make the switch?

Book a personalized demo to see Dixa in action.